Amanda Pitts
Hope Mills,NC
Summary
Experienced instructional assistant with thirteen years of experience working in the education field looking to pivot into a new field of Real Estate. Assisted in multiple classroom settings, executed multiple creative and diverse tasks, and have a vast understanding of how to work with both adults and children with different needs. Obtain great pride in each and every task that is assigned. Will go above and beyond to complete projects at a highly proficient level. Seeking employment in the real estate field in order to extend current skill set and open doors to new endeavors. Currently seeking positions as an assistant, coordinator, or processor.
Overview
16
16
years of professional experience
Work History
Library Media Clerk
Gray's Creek High School
Hope Mills, NC
01.2022 - Current
- Place books on proper shelves when returned to circulation.
- Handle check-in and check-out process of library books and materials at circulation desk.
- Assist patrons in finding desired materials.
- Answer patron questions in-person or by phone regarding library services and resources.
- Implement technology troubleshooting strategies
- Established strong understanding of various methods for cataloging books and other materials.
- Maintain organization of circulation desk for lending electronic materials and books to patrons.
- Perform collection and processing of fines on overdue library materials.
- Mentor 2-6 library volunteers at one time and coordinate work assignments.
- Keep detailed records of over 1,400 lending transactions and library users to include electronic spreadsheets and platforms
- Investigate and locate missing electronic library materials and books.
Autism Paraprofessional
Gallberry Farms Elementary School
Hope Mills, NC
08.2020 - 12.2021
- Assisted with supervision of 10-25 students during emergency drills, assemblies, play periods and field trips.
- Distributed and collected workbooks, papers and other materials for instruction.
- Collaborated with teachers and additional paraprofessionals to devise special strategies for reinforcing material or skills based on sympathetic understanding of individual students' needs, interests, and abilities.
- Kept detailed documentation of behavioral strategies implemented for individual students as well as behavioral habits exhibited by students
- Operated and cared for equipment used in classroom for instructional purposes.
- Guided independent study, enrichment work and remedial work set up and assigned by teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Instructed small groups of 2-4 students in basic concepts such as alphabet, shapes and color recognition.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior and social skills to parents.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Monitored up to 100 students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Prepared reports and paperwork for parent-teacher conferences.
Elementary Instructional Assistant
Cumberland County Schools
Hope Mills, NC
08.2012 - 08.2020
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Collated classroom materials to help up to 3 teachers prepare for daily instruction and activities.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
- Prepared reports and maintained administrative records.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Helped teacher prepare instructional material and displays.
Instructional Assistant
Wilson's Mills Elementary School
Wilson's Mills, NC
01.2007 - 10.2010
- Provided support during classes, group lessons and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Collated classroom materials to help teachers prepare for daily instruction and activities for up to 25 students.
- Organized and guided skills practice, research and memorization tasks for students.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare instructional material and displays.
- Laminated teaching materials to increase durability under repeated use.
Medical Insurance Biller
ECU Physicians Neurology Services
Greenville, NC
04.2004 - 02.2006
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Adhered to established standards to safeguard patients' health information.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies and billing office.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Prevented financial delinquencies by working closely with 2 or more managers to resolve billing issues before becoming unmanageable.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
Patient Scheduling Coordinator
ECU Physicians Neurology Services
Greenville, NC
01.2003 - 04.2004
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Educated patients about procedures and provided treatment plan documentation.
- Coordinated with facilities to set up procedures
- Used electronic software to schedule patients.
- Reviewed new patient paperwork before scheduling appointments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained 800+ patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Implemented electronic software for digitizing and organizing medical records.
Education
Certification - Pathways To Teacher Assistant Certification
Johnston Community College
Smithfield, NC12.2008
No Degree - Radiography
Pitt Community College
Winterville, NCHigh School Diploma -
DH Conley High School
Greenville, NC06.1998
Skills
- Sorting and Processing Materials
- Organization of materials
- Detail Oriented
- Filing, Shelving and Storing Materials
- Clerical Support
- Google Docs
- Creative Solutions
- Computer Troubleshooting
- Patron Support
- Logging Information
- Adaptable and Flexible
- Electronic Resources
- Data Integrity
Timeline
Library Media Clerk
Gray's Creek High School
01.2022 - Current
Autism Paraprofessional
Gallberry Farms Elementary School
08.2020 - 12.2021
Elementary Instructional Assistant
Cumberland County Schools
08.2012 - 08.2020
Instructional Assistant
Wilson's Mills Elementary School
01.2007 - 10.2010
Medical Insurance Biller
ECU Physicians Neurology Services
04.2004 - 02.2006
Patient Scheduling Coordinator
ECU Physicians Neurology Services
01.2003 - 04.2004
Certification - Pathways To Teacher Assistant Certification
Johnston Community College
No Degree - Radiography
Pitt Community College
High School Diploma -
DH Conley High School
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