Amanda Pitts
Allen,TX
Summary
Dynamic E-Commerce Manager running online business for 15 years excelling in product management and customer service. Successfully boosted online sales through targeted marketing strategies and optimized inventory control. Adept at competitor analysis and fostering strong client relationships, ensuring exceptional customer satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
E-Commerce Manager -Online Vintage Clothing
Self-Employed
01.2009 - Current
- Assisted in managing product listings and inventory across e-commerce platforms.
- Supported development of online marketing strategies to enhance brand visibility.
- Learned to utilize analytics tools for tracking website performance and user engagement.
- Provided customer service support through online channels, addressing inquiries and resolving issues.
- Maintained updated knowledge of e-commerce trends and best practices for continuous improvement.
- Sourced inventory and Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Negotiated vendor contracts to secure favorable terms, ensuring profitability while maintaining strong supplier relationships.
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Hired and managed personnel to assist in uploading and inputting new product to website and selling platforms.
Sales Associate-Seasonal
Nordstrom
11.2009 - 01.2010
- Provided exceptional customer service, enhancing guest experiences and fostering loyalty.
- Assisted in visual merchandising, optimizing product displays to drive sales and engagement.
- Collaborated with team members to achieve daily sales targets through effective communication.
- Trained new associates on operational procedures, ensuring seamless integration into the sales team.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Wholesale Sales Representative
Ivy Jane
08.2009 - 12.2009
- Developed and maintained strong relationships with key clients to drive repeat business.
- Identified new sales opportunities through market analysis and competitor research.
- Participated in weekly sales meetings with management to review progress toward goals, discuss upcoming opportunities, and strategize new approaches for continued success.
- Assisted in product development by providing feedback from customers on desired features or improvements based on their needs and experiences.
- Maintained detailed records of sales activities, including client interactions, orders, and follow-up communication.
- Increased wholesale sales by developing strong relationships with clients and providing exceptional customer service.
- Conducted product presentations and demonstrations to showcase features and benefits.
- Worked Dallas Shows/Markets at Dallas Market Hall showing customers the new product lines.
Wholesale Sales Representative
Atlantis Trading Corporation/ The Immediate Resource
03.2004 - 09.2009
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
- Provided ongoing support to existing clients, addressing any issues or concerns promptly to maintain positive business relationships.
- Organized and attended regional trade shows as a representative of the company, promoting our products to prospective buyers while strengthening brand awareness.
- Worked closely with internal teams such as marketing and production departments to ensure timely delivery of orders and smooth handling of client requests.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Worked Dallas Markets, showed current and new customers new merchandise for the upcoming season.
Education
Bachelor of Science - Family And Consumer Science/ Fashion Merchandising
Baylor University
Waco, Tx12-2003
Skills
- Product management
- Order fulfillment
- E-commerce platforms
- Competitor analysis
- Inventory tracking
- Sales strategy development
- Storefront creation
- Customer service
- Time management
- Customer trend analysis
Timeline
Sales Associate-Seasonal
Nordstrom
11.2009 - 01.2010
Wholesale Sales Representative
Ivy Jane
08.2009 - 12.2009
E-Commerce Manager -Online Vintage Clothing
Self-Employed
01.2009 - Current
Wholesale Sales Representative
Atlantis Trading Corporation/ The Immediate Resource
03.2004 - 09.2009
Bachelor of Science - Family And Consumer Science/ Fashion Merchandising
Baylor University
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