Amanda Platt
Summary
Results-driven leader bringing demonstrated record of progressive growth and accomplishment in a luxury retail industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Overview
23
23
years of professional experience
Work History
Area Manager
Versace
08.2024 - Current
- Wrote agendas and sent out automatic notifications for upcoming meetings
- Delivered constructive coaching and feedback to enhance employee sales and customer service skills
- Communicated and enforced individual and division goals to maximize sales performance
- Trained and mentored sales team members in customer relations, customer service and product placement
- Planned, organized and conducted weekly conference calls, including drafting agendas, supplying pre-call informational materials, and following-up with attendees to clarify or provide additional information
- Role-played with employees to help sharpen skills and learn to deal with challenging situations
- Mentored new store managers, working to outline initial company policies and procedures
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Store Manager
Versace
06.2022 - Current
- Opened, staffed and trained Versace Short Hills Location
- Provided coaching and engendering accountability for store results and staff performance
- Managed payroll, scheduling, audits, supply orders and damages
- Implemented follow up plan for new and existing clients to ensure follow up post purchase
- Rectified customer complaints and inquiries to achieve a satisfactory outcome
- Exceeded product category target goals and company standards
- Regularly dealt with an impressive list of elite clients
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Opened and trained the KOP store and team, Montreal store and team, and multiple team members that onboard in Short Hills from other boutiques
Store Manager
Brunello Cucinelli
05.2018 - 05.2022
- RESPONSIBLE FOR THE OPENING AND STAFFING OF THE SHORT HILLS LOCATION.
- Organize and initiate store inventory on a quarterly calendar.
- Organize client/customer relations, including private sales offerings, and direct coordination with charitable events (Paper Mill Playhouse)
- Organize private viewings of the upcoming collection.
- Strategize and implement business/sales plans.
- Responsible for training and on boarding new Managers in the North East.
- Opened and on boarded the team in the Boston location 2019
- Operational Contact for US Store Managers
Store Manager
Max Mara
11.2013 - 05.2018
- Responsible for retail business/sales development and strategy.
- Handled sales associate oversight and perform daily sales functions; recruiting.
- Organize client/customer relations, including private sales offerings, and direct coordination with charitable events (Women's Association of NJPAC and Morristown Memorial Hospital).
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Department Manager Fine Apparel
Neiman Marcus
01.2011 - 11.2013
- Build and sustained a customer-focused store culture to facilitate an unforgettable shopping experience in order to consistently drive store sales
- Upheld a "no questions asked" return policy to ensure the pinnacle of customer service and satisfaction in a luxury market
- Organized numerous in-store promotional events, as well as attending annual Conclave event in Dallas to purchase merchandise and meet with potential vendors
- Purchased and distributed merchandise from high-end luxury vendors like: Chanel, Akris, Tom Ford, Rena Lange, Gucci, Dolce & Gabbana, Etro, and Giorgio Armani .
- Observe & coach associates in sales floor techniques & customer management skills
Department Manager Designer Sportswear
Neiman Marcus
01.2003 - 01.2011
- Build and sustained a customer-focused store culture to facilitate an unforgettable shopping experience in order to consistently drive store sales
- Upheld a "no questions asked" return policy to ensure the pinnacle of customer service and satisfaction in a luxury market
- Organized numerous in-store promotional events, as well as attending annual Conclave event in Dallas to purchase merchandise and meet with potential vendors
- Purchased and distributed merchandise from high-end luxury vendors like: Chanel, Akris, Tom Ford, Rena Lange, Gucci, Dolce & Gabbana, Etro, and Giorgio Armani .
- Observe & coach associates in sales floor techniques & customer management skills
Department Manager Galleria
Neiman Marcus
11.2001 - 01.2003
Education
No Degree -
Rider University
Lawrenceville, NJSkills
Budgeting and cost control strategies
Customer experiences
Economic analysis
Goal setting
Supervision and training
Cross-functional team management
Complex problem solving
Recruiting and Hiring
Networking abilities
Team training and development
Vendor relationships Skilled negotiator
Timeline
Area Manager
Versace
08.2024 - Current
Store Manager
Versace
06.2022 - Current
Store Manager
Brunello Cucinelli
05.2018 - 05.2022
Store Manager
Max Mara
11.2013 - 05.2018
Department Manager Fine Apparel
Neiman Marcus
01.2011 - 11.2013
Department Manager Designer Sportswear
Neiman Marcus
01.2003 - 01.2011
Department Manager Galleria
Neiman Marcus
11.2001 - 01.2003
No Degree -
Rider University