Amanda Plotnick
Prospect Heights,IL
Summary
Proactive Receptionist Administrator with extensive experience in managing multi-line phone systems, client relations, and office management. Known for maintaining a professional and welcoming reception area, handling complaints, and providing technical support. Skilled in appointment setting, document digitization, and ensuring smooth daily operations, contributing to a positive work environment.
Overview
12
12
years of professional experience
Work History
Receptionist Administrator
Cedar Village Apartments
06.2012 - 07.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Provided technical guidance and support to team members.
- Researched common technology performance issues to assist with diagnoses.
- Provided the Senior Residents companionship and conversation .
- Provided the Seniors technical training and assistance, especially on their cell phones and computers.
Education
No Degree - Early Childhood Education
Lake County Tech Campus
Grayslake, IL06.2010
High School Diploma -
Highland Park High School
Highland Park, IL06.2009
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Document scanning and digitization
- Client Relations
- Guest Relations
- Phone and Email Etiquette
- Microsoft Office
- Multitasking and Organization
- Data Entry
- Office Management
- Documentation and Recordkeeping
Timeline
Receptionist Administrator
Cedar Village Apartments
06.2012 - 07.2024
No Degree - Early Childhood Education
Lake County Tech Campus
High School Diploma -
Highland Park High School
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