AMANDA POGGI
Phoenix,AZ
Summary
Customer oriented and passionate Store Manager offering 10 plus years of experience. Experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Specializes in recruiting, training and people development. Passionate leader who believes in creating a people first culture where everyone has an opportunity to succeed.
Overview
10
10
years of professional experience
Work History
Store Manager
Levi’s - 4 Million Dollar Location
Phoenix, Arizona
08.2023 - Current
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delegated work to staff, setting priorities and goals.
Store Manager
Fabletics- 3 Million Dollar Location
02.2023 - 08.2023
- Hired, Trained and developed employees for various positions throughout the store
- Oversaw merchandising standards during new monthly product launches
- Brought store from #95 in the company to #62 in three months
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Assistant Store Manager
Sephora
11.2021 - 02.2023
- Hired, trained and developed Service Team of 15
- Finished the year as the #1 store in the district
- Was also the only store in the district to achieve and exceed sales goals
- Came up with plans to build the Service business through networking and advertising, while building clientele.
- Partnered with Brands to help train the team on product education to boost sales.
- Built relationships with Brand Representatives and facilitated district training events.
- All operational duties including scheduling of the Service Team.
Store Manager
Lane Bryant- 6 Million Dollar Location
08.2018 - 11.2021
- Delivered excellent client experiences and adhered to standard practices to maximize sales and minimize shrink
- Implemented succession planning by training and developing 2 associates into leadership positions
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared reports on sales figures, inventory levels, customer feedback, for senior management review.
Store Manager
Old Navy- 17 Million Dollar Location
01.2015 - 07.2018
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Prepared monthly reports on sales figures, expenses, profits.
- Assessed operational efficiency of the store's departments.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Provided coaching and mentorship programs for staff members.
- Designed individualized learning plans based on employees' career goals and current skill sets.
- Facilitated workshops and seminars on topics such as leadership, communication, team-building, and conflict resolution.
- Conducted performance reviews, provided feedback, and identified areas for improvement in employee development.
- Encouraged a culture of learning by providing incentives for employees who pursue professional development opportunities.
- Consistently met established sales goals while providing exceptional customer service.
- Prepared detailed reports outlining sales goals and progress towards those goals.
- Managed store sales goals, budgeting, and forecasting for hardlines departments.
Education
Esthetics -
Studio Academy Of Beauty
Phoenix, AZ01-2021
Skills
- Graduated from Esthetics School in 2021
- Excellent time management skills
- Quick problem solver
- Upbeat and positive attitude
- Operational budgeting
- Promotional planning
- Personnel development
- Store operations oversight
- Loss prevention procedures
- Accurate cash handling
- Team development
- Store opening and closing
- Market analysis
- Store merchandising
- Multitasking and organization
- Team leadership and coaching
- Leadership development
- Revenue generation
- Vendor management
- Profit margin optimization
- Goals and performance
- Staff performance improvement
- Relationship building and management
- Retail sales techniques
- Outstanding communication skills
- Payroll management
- Team building and leadership
- Verbal and written communication
- Culture development
- Budgeting and cost control
- Program implementation
- Maximizing profitability
- POS systems
- Employee training
- Performance reviews
- Performance metrics evaluation
- Employee terminations
- Retail inventory management
- Recruitment and hiring
- Strategic thinker
- Leading staff meetings
- Reliable
- Problem-solving
- Sales coaching
- Employee engagement
- Training and mentoring
- Quick learner
- Works well under pressure
Timeline
Store Manager
Levi’s - 4 Million Dollar Location
08.2023 - Current
Store Manager
Fabletics- 3 Million Dollar Location
02.2023 - 08.2023
Assistant Store Manager
Sephora
11.2021 - 02.2023
Store Manager
Lane Bryant- 6 Million Dollar Location
08.2018 - 11.2021
Store Manager
Old Navy- 17 Million Dollar Location
01.2015 - 07.2018
Esthetics -
Studio Academy Of Beauty