Amanda Poindexter
Eden,NC
Summary
Distinguished in Rockingham County Schools for exceptional student engagement and positive reinforcement techniques, I bring a proven track record of enhancing classroom environments and supporting special needs students. My adeptness in multi-subject instruction and organizational skills, coupled with a keen eye for detail, has consistently improved educational outcomes.
Overview
16
16
years of professional experience
Work History
Substitute Teacher, K-12
Rockingham County Schools
08.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Teacher's Assistant
Rockingham County Schools
08.2023 - 05.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Office Assistant
Danville Gastroenterologist
10.2017 - 03.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Patient Access Representative
Morehead Memorial Hospital
02.2009 - 02.2011
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Associate Degree - Cosmetology
Rockingham Community College
Wentworth, NC05.2005
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
Timeline
Teacher's Assistant
Rockingham County Schools
08.2023 - 05.2024
Substitute Teacher, K-12
Rockingham County Schools
08.2022 - Current
Office Assistant
Danville Gastroenterologist
10.2017 - 03.2018
Patient Access Representative
Morehead Memorial Hospital
02.2009 - 02.2011
Associate Degree - Cosmetology
Rockingham Community College
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