Amanda Pollack
Lincoln,NE
Summary
Proven and passionate leader with experience in Information Technology and Business looking for new opportunities to expand knowledge and skills. Committed to applying leadership experience, innovation, and ability to effectively communicate with individuals at all levels within an organization to continue collaboration and growth within the company.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
IT Business Analyst (Product Owner) Lead Consultant
Allstate Financial
04.2020 - Current
- Developed and maintained a comprehensive product backlog which included over 100 stories at any given time, encompassing product, compliance, and discretionary projects.
- Facilitated coordination of project deadlines with other technology platforms.
- Contributed to the establishment a product steering committee to prioritize delivery deadlines, with an 80% of on time completion by the compliance dates.
- Selected to spearhead numerous large-scale projects, overseeing their entire lifecycle from initial conception to successful delivery.
- Adept at managing multiple high-profile projects concurrently.
- Responsible for leading Program Increment (PI) planning sessions, which started off as three-day sessions, led efforts to condense them to one day
- Demonstrated proficiency in gathering business and technology requirements and translating them into actionable specifications
- Offer business expertise and assistance in resolving technology issues
Business Analyst (Product Owner) Senior Consultant II-AFT Life Processing Analyst
Allstate Financial
12.2011 - 04.2020
- Led information gathering sessions, status meetings and discretionary meetings with various levels of leadership and team members in business and technology.
- Demonstrated expertise in comprehensively gathering business and technology requirements, effectively translating them into detailed specifications.
- Provided business knowledge and support for resolving technology issues.
- Consistently upheld effective communication channels with internal customers across diverse areas of the company by scheduling meetings with the different areas every three weeks.
Senior Unit Manager- Life New Business Department
Allstate Financial
06.2007 - 12.2011
- Managed a team of 16 associates, including Trainers, Quality Verification and Account Reconciliation specialists
- Advocated for the specialization of Training and Quality Verification team members in specific tasks, resulting in enhanced overall efficiency and effectiveness
- Developed a thorough written training curriculum to ensure new team members understood their tasks and responsibilities
- Collaborated with leaders of different departments, with a focus on surpassing both team and company goals
- Designated as the primary contact for the Compliance Department to investigate issues identified during compliance audits, diligently analyzed quality results and trends to identify opportunities for improvement and implement necessary measures
- Onboarded over 50 new employees, both onshore and offshore, to facilitated seamless business processing
- Empowered team members to make autonomously make decisions and delegate responsibilities as needed, fostering team growth and to improve time management skills
Education
Bachelor of Arts - Communication Studies-Major, English-Minor
University of Nebraska-Lincoln
Lincoln, NE05.1995
Skills
- Business and Technology Alignment
- System Support and Optimization
- Analytical Problem-Solving Abilities
- Leadership
- Team Collaboration
- Coaching
- Motivation
- Change Management
- Proficient at handling high profile projects simultaneously
- Agile Methodology
- Functional specifications
- User Acceptance Testing
- Software development life cycle
Certification
Certified Scrum Product Owner (CSPO)
Mountain Goat Software
December 2022
Timeline
IT Business Analyst (Product Owner) Lead Consultant
Allstate Financial
04.2020 - Current
Business Analyst (Product Owner) Senior Consultant II-AFT Life Processing Analyst
Allstate Financial
12.2011 - 04.2020
Senior Unit Manager- Life New Business Department
Allstate Financial
06.2007 - 12.2011
Bachelor of Arts - Communication Studies-Major, English-Minor
University of Nebraska-Lincoln
Similar Profiles
Shawna AndersonShawna Anderson
Registered Representative at Allstate FinancialRegistered Representative at Allstate Financial
BRENDA B ROCCHIOBRENDA B ROCCHIO
Exclusive Financial Specialist at Allstate Financial ServicesExclusive Financial Specialist at Allstate Financial Services
Tiffanie PollinaTiffanie Pollina
ALR-BD NEW ACCTS-ASSOC. III at ALLSTATE FINANCIAL SERVICESALR-BD NEW ACCTS-ASSOC. III at ALLSTATE FINANCIAL SERVICES
Joseph DuganJoseph Dugan
Avionics Line Maintenance Technician 1 at Duncan Aviation Inc.Avionics Line Maintenance Technician 1 at Duncan Aviation Inc.
Cooper DworakCooper Dworak
Business Owner at MyselfBusiness Owner at Myself