Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Poninski

Valparaiso,IN

Summary

Experienced customer service professional and project coordinator seeking to reenter the workforce after raising two special needs children. Skilled in managing multiple priorities, budgeting, and clear communication. Demonstrated success in managing household operations and organizing medically complex care. Eager to apply these well-honed skills to make a valuable contribution to a dynamic team.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Household Manager/ Special Needs Caregiver and Coordinator

Poninski Family
04.2005 - Current

Managed household for my military family and coordinated care for my children with Autism Spectrum Disorder and Post Concussion Syndrome. In recent years, I have also become the caregiver to my aging parents who now live with my family.

From these experiences I have gained a wide range of skills that make me as asset to a team:

  • Working well consistently under long term pressure with the ability to adapt to changing needs and circumstances, identify and address challenges effectively.
  • Ability to coordinate several schedules simultaneously, with varying levels of priority, maintaining financial / health records, and coordinating care plans.
  • Knowledge of Medical Insurance requirements and how to navigate prior authorization needs, in/out of network providers and how to research providers that are the right fit for a particular need.
  • Experience forecasting a household expense plan one year in advance in order to ensure all priorities are upheld, goals are met, and we end the year on budget.
  • Acted as homeschool teacher for both children through high school, providing a quality education that not only satisfied but exceeded state standards and requirements.
  • Demonstrate excellent interpersonal skills, ability to communicate effectively with contractors, healthcare professionals and professional personnel.

Long Term Substitute Teacher

Highland Christian School
09.2020 - 06.2022
  • Developed and implemented engaging lesson plans for six classes per day of approximately 25 students each at various learning levels, ensuring alignment with curriculum standards.
  • Managed classroom activities, maintaining a positive learning environment and ensuring student engagement.
  • Assessed and graded assignments, tests, and projects, providing timely and constructive feedback to students.
  • Used students assignment grades and classroom participation to develop comprehensive notes of progress and report cards, accurately reflecting students' performance while offering constructive feedback and encouragement to support their growth.
  • Adapted quickly to students' academic progress requests, often with little to no notice, seamlessly shifting focus from long-term goals to real-time assessments of their current progress.
  • Communicated regularly with parents through email and phone calls, addressing student progress, concerns, and upcoming events.
  • Identified students requiring additional support and collaborated with teachers and parents to create tailored academic strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Collaborated with other educators to plan and review instruction.

Telecommunications Site Leasing/Construction Coordinator

Complete Wireless Consulting
12.2001 - 04.2005
  • Provided administrative and operational support to a team of 15 construction managers overseeing 100+ concurrent build sites.
  • Coordinated the bidding process with contractors to ensure cell site construction was completed within budget and timeline constraints.
  • Prepared and submitted building permit applications to local municipalities.
  • Maintained an accurate inventory of all equipment required for site construction.
  • Created purchase orders for all necessary construction materials.
  • Conducted last-minute audits of multiple sites to assess progress, budget adherence, and material availability.
  • Communicated consistently with municipalities, contractors, and clients to facilitate a seamless construction process.
  • Ensured compliance with local construction and zoning laws throughout the leasing, zoning, and construction phases.
  • Organized and maintained all project documents and plans to compile comprehensive client handover packages.

Project Coordinator - Remote Build Project

Delta Groups Engineering, Inc.
05.2000 - 11.2001
  • Provided logistical and administrative support to a team of 15+ leasing and construction managers overseeing 100+ active build sites for a remote project in Ohio. Assisted in establishing a new branch office for a California-based company, contracted by Cincinnati Bell Wireless to develop a high-speed internet and cell tower network.
  • Researched local building and zoning laws to establish parameters for site selection and construction requirements.
  • Maintained up-to-date spreadsheets and database records tracking the status of over 100 concurrent build sites.
  • Organized and facilitated weekly progress meetings for leasing and construction teams, documenting updates and modifications to build plans.
  • Prepared and submitted weekly project progress reports to the corporate office.
  • Monitored the status of legal documents and permits to ensure timely approvals.
  • Provided administrative support, ensuring clerical and administrative staff had the necessary tools and resources to perform their duties effectively.
  • Negotiated rental car and hotel accommodation agreements for non-local staff to optimize cost efficiency and logistics.

Customer Service Specialist

McKesson
09.1997 - 05.2000
  • Lead team of 10 individuals in a high-volume call center, training associated to assist members from multiple insurance companies with inquiries and support.
  • Handled inbound client calls, directing them to appropriate resources such as nursing support for immediate medical needs or external services aligned with coverage from 30+ insurance providers.
  • Conducted outbound wellness calls to follow up on clients' health status after nurse consultations.
  • Accurately documented all interactions and verified client information, including contact details and address.

Education

High school diploma -

Highlands High School
North Highlands, CA
06.1995

Skills

  • Communication skills
  • Microsoft Office
  • Customer service
  • Team Coordination
  • Customer support
  • Research
  • Project coordination
  • Appointment scheduling
  • Travel planning
  • Vendor negotiation
  • Budget management

Certification

Microsoft Office Specialist, In Process

Timeline

Long Term Substitute Teacher

Highland Christian School
09.2020 - 06.2022

Household Manager/ Special Needs Caregiver and Coordinator

Poninski Family
04.2005 - Current

Telecommunications Site Leasing/Construction Coordinator

Complete Wireless Consulting
12.2001 - 04.2005

Project Coordinator - Remote Build Project

Delta Groups Engineering, Inc.
05.2000 - 11.2001

Customer Service Specialist

McKesson
09.1997 - 05.2000

High school diploma -

Highlands High School
Amanda Poninski