Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Interests
Timeline
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Amanda populo

Pittsburgh,PA

Summary

Dynamic Patient Service Representative with a proven track record at UPMC Mercy, excelling in customer service and HIPAA compliance. Skilled in insurance verification and patient intake, I foster trust and satisfaction through empathetic communication and attention to detail, enhancing patient experiences and streamlining office operations.

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

10
10
years of professional experience

Work History

Patient Service Representative

UPMC Mercy
05.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled customer service inquiries in person, via telephone and through email.
  • Took copayments and compiled daily financial records.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Built and maintained positive working relationships with patients and staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Delivered support to medical staff in completion of patient paperwork.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Bakery Worker

Giant Eagle
06.2015 - 04.2023
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Brentwood High School
Pittsburgh, PA

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Patient greeting
  • Office administration
  • Document filing
  • Patient education
  • Directing callers
  • Sterilization procedures
  • Phone etiquette
  • Verbal and written communication
  • Patient admitting
  • Front desk supervision
  • Appointment reminders
  • Flexible schedule
  • Money handling
  • Patient check-in
  • Team collaboration
  • Relationship building
  • Attention to detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Career advancementHealthcare benefitsPaid time offPaid sick leave401k matchTeam Building / Company RetreatsCompany CultureWork-life balance

Interests

Theater

Baseball

Hockey

Animals

Timeline

Patient Service Representative

UPMC Mercy
05.2023 - Current

Bakery Worker

Giant Eagle
06.2015 - 04.2023

Brentwood High School

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