Amanda Porter
Chambersburg,PA
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Service-oriented salesperson focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills..
Overview
23
23
years of professional experience
Work History
General Manager
Janie and Jack
Hagerstown, MD
09.2015 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Assistant Manager
Janie and Jack
Hagerstown, MD
01.2013 - 09.2015
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Assistant Manager
Hanesbrands
Hagerstown, MD
09.2010 - 01.2013
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Assistant Manager
Lucky Brand Jeans
Hagerstown, MD
08.2008 - 05.2010
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed inventory audits to identify losses and project demand.
Floor Supervisor
Liz Claiborne
Hagerstown, MD
03.2001 - 04.2008
- Performed daily opening and closing procedures according to established guidelines.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Managed cash register operations including deposits, withdrawals, transfers.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Monitored inventory levels and placed orders for additional stock as required.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Shared product knowledge with customers while making personal recommendations.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
Education
High School Diploma -
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Expense Control
- Loss Prevention
- Business Development
- Customer Relationship Management
- Staff Supervision
- Schedule Management
- Customer Retention
- Employee Scheduling
- Relationship Building
- Operations Management
- Leadership and Team Building
- Employee Development
- Sales Analysis
- Training and Coaching
- Customer Relations
References
References available upon request.
Timeline
General Manager
Janie and Jack
09.2015 - 02.2024
Assistant Manager
Janie and Jack
01.2013 - 09.2015
Assistant Manager
Hanesbrands
09.2010 - 01.2013
Assistant Manager
Lucky Brand Jeans
08.2008 - 05.2010
Floor Supervisor
Liz Claiborne
03.2001 - 04.2008
High School Diploma -
Shippensburg University of Pennsylvania