Amanda Poston
Beavercreek
Summary
Dynamic leader with a proven track record recently at Live Easy, adept in CRM proficiency and fostering customer engagement. Spearheading several programs with innovative strategies, achieving abundance of pipeline growth that lead to a significance in revenue generation. Detail-oriented individual with ability to handle multiple tasks effectively as well optimizing processes for the best effective outcome and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Operations /Solar/Customer Service Program Manager
Live Easy/Appfolio
2021.04 - 2025.05
- Coordinated with 5 teams across 3 departments to ensure successful implementation of CRM initiatives.
- Monitored industry trends in order to stay ahead of the competition and develop best practices for customer relationship management.
- Designed effective campaigns to engage customers and drive sales growth.
- Provided training on CRM software usage to new users within the organization.
- Conducted regular reviews of current processes and procedures, making necessary adjustments when needed.
- Managed daily operations of the CRM system, including data entry, user management, and reporting.
- Worked closely leadership from the organization to develop innovative ideas for improving customer relationships.
- Identified gaps in the existing CRM process and proposed solutions for improvement.
- Developed and implemented CRM strategies to enhance customer engagement and retention.
- Streamlined project workflows, enhancing team collaboration and communication efficiency.
- Led cross-functional teams to identify operational improvements and implement effective solutions.
- Facilitated regular status meetings, fostering transparency and accountability among 12 team members.
- Established performance metrics for ongoing assessment of operational effectiveness and continuous improvement opportunities.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Improved communication flows between 3 departments, leading to enhanced collaboration and faster problem resolution.
- Streamlined operations by implementing efficient project management processes and strategies.
- Interacted with customers and clients to identify business needs and requirements.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue over 60%, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Provided clear direction to internal teams, setting expectations and due dates for deliverables.
- Developed project plans, tracked progress, and reported results to clients as well as leadership.
- Established strong relationships with vendors and negotiated favorable contracts.
- Reviewed project proposals to determine feasibility.
- Planned, scheduled and coordinate project activities to meet deadlines.
- Monitored project milestones and deliverables.
Sales Development Manager
Video Growth Systems
2024.03 - 2026.05
- Developed and implemented strategies and actions to a 80% close sales funnel rate.
- Collaborated with marketing team to ensure successful launch of all email and text structures.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Generated leads through email campaigns, cold calling and other outreach tactics.
- Built new business pipeline to achieve sales targets.
- Met or exceeded quota by successfully coaching, developing and managing team.
- Collaborated with cross-functional teams to better serve prospects and customers.
- Created, managed and tracked sales development plans in order to achieve desired objectives.
- Tracked activities and maintained relevant information in CRM.
- Identified areas of improvement within the sales process to optimize performance.
- Implemented CRM software solutions to streamline workflow processes.
- Led sales development initiatives to enhance lead generation and pipeline growth.
- Managed cross-functional teams to streamline communication and improve workflow efficiency.
- Streamlined sales processes for improved efficiency and faster deal closures.
Front of the House Manager
MacKenzie River Pizza, Grill & Pub
2017.06 - 2021.07
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Developed training programs to enhance team performance and improve service quality.
- Analyzed customer feedback to identify areas for improvement and enhance guest experiences.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Enforced compliance with uniform and personal presentation standards.
- Streamlined server deployment processes, facilitating quicker turnaround times for refills and appetizers to hit the tables
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Bachelor of Science (B.S.) - Project Management
Phoenix University
Dayton, OhioBachelor of Science (B.S.) - Business Information Systems
ITTTechnical
Dayton, OhioBachelor of Science (B.S.) - Network and Communications Management
ITT Technical School
Dayton, OhioSkills
- Customer Engagement/Acquisitions
- Experience with CRM systems
- Achievement tracking and analysis
- Responsive to evolving challenges
- Sales and Team training
- Pipeline Proficiency management
- Clear and concise communication abilities
- Data-informed strategy development
- Attention to detail
- Adaptability and flexibility
- Process optimization and Task prioritization
- Client relationship building
Timeline
Sales Development Manager
Video Growth Systems
2024.03 - 2026.05
Operations /Solar/Customer Service Program Manager
Live Easy/Appfolio
2021.04 - 2025.05
Front of the House Manager
MacKenzie River Pizza, Grill & Pub
2017.06 - 2021.07
Bachelor of Science (B.S.) - Project Management
Phoenix University
Bachelor of Science (B.S.) - Business Information Systems
ITTTechnical
Bachelor of Science (B.S.) - Network and Communications Management
ITT Technical School