Amanda Powell
Hollywood,FL
Summary
Confident leader dedicated to process and procedure. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, sales, vendor negotiation, invoicing, database management and problem solving. Offers high integrity, attention to detail and excellent decision-making abilities. Recognized for exemplary customer service and team collaboration.
Overview
26
26
years of professional experience
Work History
Customer Service Director
Hollywood Lace
Orlando, FL
11.2020 - Current
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Developed training materials for new hires and ongoing development of existing staff members.
- Recommended solutions related to customer issues and proposed procedural changes.
- Guided employees in handling difficult or complex problems.
- Utilize strong communication skills to effectively interact with customers and address their needs and concerns.
- Employ critical thinking and problem-solving skills to resolve customer issues and ensure customer satisfaction.
- Demonstrate flexibility and adaptability in a fast-paced customer service environment.
- Developed and maintained excellent rapport with all clients, key accounts, stylists and 4 overseas factories.
- Manage, respond and resolve difficult customer issues and complaints, including credit card disputes and Better Business Bureau complaints.
- Assist customers with placing orders, payment processing, including credit card and other forms of payments.
- Issue refunds that meet with company policy.
- Prepare and ship products from completed orders, domestic and international.
- Interviewed, hired and trained new employees for various positions.
- Managed order accuracy, clarification and quality control.
Sales Representative
U-Pick Travel
Hallandale Beach, FL
08.2020 - 11.2020
- Provided excellent customer service by addressing customer inquiries and ensuring their needs were met.
- Utilized strong communication skills to effectively convey travel options and make recommendations
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Employed analytical thinking skills to assess customer preferences and tailor travel recommendations accordingly.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Collaborated with team members to meet sales targets and achieve company goals.
Legal Assistant
Law Offices of Cohn & Smith, P.A.
Davie, FL
01.1998 - 08.2006
- Managed caseload of 250 clients from start to finish.
- Interviewed and prepared intake sheets for new clients.
- Scheduling for client appointments with attorneys, doctor's offices and recorded and/or non recorded interviews with insurance companies.
- Monitored changes in relevant laws and regulations and updated documents accordingly.
- Processed, reviewed and filed incoming mail on a daily basis.
- Reviewed and managed client accounts and medical records, observing confidentiality and extreme discretion.
- Collected case materials such as medical records, insurance polices, photographs.
- Reception relief, answering calls and greeting clients, providing any assistance needed. Opened and distributed mail accordingly.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Developed and maintained good rapport with clients, doctor's and office staff and insurance adjusters.
- Performed document management tasks such as scanning, filing, copying and faxing of legal documents.
- Created and updated case management and client account databases.
Education
High School Diploma -
Cooper City High School
Cooper City, FL11-1997
Skills
- Outstanding Customer Service
- Ability to Work Under Pressure
- Critical Thinking and Problem Solving
- Strong Leadership
- Ability to Multitask
- Meticulous Record Keeping
- Detail and Goal Oriented
- Adaptability
- Rapidly Acquire Expertise
- Ability to Work in Team Environment, as well as Independently
- Proficient in both Mac and Windows Programs
- Inventory Management
- Data Entry
- Financial Reporting
- Office Management
- Relationship Building
References
References available upon request.
Timeline
Customer Service Director
Hollywood Lace
11.2020 - Current
Sales Representative
U-Pick Travel
08.2020 - 11.2020
Legal Assistant
Law Offices of Cohn & Smith, P.A.
01.1998 - 08.2006
High School Diploma -
Cooper City High School
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