Amanda Poynter
Cincinnati,OH
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager
Zmac Transportation Solutions
10.2012 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Operations Dispatch Lead
E & H Integrated Systems
06.2010 - 10.2012
- Maximized resource utilization by optimizing vehicle allocation and route planning.
- Streamlined dispatch operations by implementing efficient scheduling and routing systems.
- Organized paperwork and explained individual job parameters for each assignment.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Student Employee - Continuing Medical Education
University of Cincinnati
09.2008 - 06.2010
- Worked efficiently to handle routine office needs and important tasks for special projects.
- Ran errands, dropped off packages and picked up supplies for office staff.
- Prepared professional, error-free business correspondence for office, customer and official use.
- Handled basic tasks independently to keep senior office professionals focused on more important matters.
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Collected, arranged, and input information into database system.
Education
Bachelor of Arts - Communications
University of Cincinnati
Cincinnati, OH06.2010
Associate of Arts - Early Childhood Education
University of Cincinnati
Cincinnati, OH06.2006
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Customer Relationships
- Relationship building and management
- Account development
- CRM proficiency
- Sales expertise
Timeline
Account Manager
Zmac Transportation Solutions
10.2012 - 06.2024
Operations Dispatch Lead
E & H Integrated Systems
06.2010 - 10.2012
Student Employee - Continuing Medical Education
University of Cincinnati
09.2008 - 06.2010
Bachelor of Arts - Communications
University of Cincinnati
Associate of Arts - Early Childhood Education
University of Cincinnati
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