Amanda Preissig
Saint Johns,FL
Summary
Dynamic Front Office Manager with a proven track record at First Coast Mohs, specializing in exceptional customer service and efficient office operations. Demonstrated ability to enhance client satisfaction and streamline administrative processes through expert scheduling and bookkeeping. Recognized for fostering positive client interactions, contributing effectively to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Assistant
Florida Pumping Solutions
Jacksonville, FL
04.2024 - 02.2025
- Facilitated internal communication by distributing memos and announcements.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Facilitated communication within the office and with external partners.
Front Office Coordinator
First Coast Mohs
Jacksonville, FL
02.2023 - 04.2024
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Managed front desk operations during shifts worked.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Assisted with ordering supplies as needed.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Processed payments from clients in a timely manner.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Ensured accuracy of data entry into the computer system.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Maintained general office organization and cleanliness.
- Managed office supply inventory, placing orders and controlling costs.
- Took initiative to resolve customer complaints quickly and efficiently.
- Verified accuracy of information before entering it into the database system.
- Provided administrative support to front office team members.
- Resolved customer complaints or answered customers' questions.
Front Desk Receptionist
Ascension Saint Vincent's Primary Care
Saint Johns, FL
01.2022 - 02.2024
- Maintained a clean and organized reception area to uphold company image.
- Greeted visitors warmly and directed them to correct personnel or office.
- Assisted with scheduling appointments for clients and visitors.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments for clients and staff.
Education
Bachelor of Arts - Health Administration
University of North Florida
Jacksonville, FL06-2021
Skills
- Bookkeeping
- Event preparation
- Call handling
- Mail handling
- Scheduling
- Meeting planning
- Office supplies management
- Patient charting
- Appointment scheduling
- Supply restocking
- Prioritizing work
- Insurance eligibility verifications
- Customer service
- 85 wpm typing speed
- Filing and data archiving
- Front office management
- Social media and promotions
- Positive attitude
- Supply management
- Verbal and written communication
- Medical terminology
- Client interaction
- Organizing and categorizing
- Payment processing
- Dedicated team player
- Clerical support
- File organization
Affiliations
- JROTC Air Force in High School
- Sunday School Teacher
Accomplishments
- AP classes in high school
- Graduated Suma Cum Laude from UNF
Certification
- CPR
Languages
English
Full Professional
References
References available upon request.
Timeline
Office Assistant
Florida Pumping Solutions
04.2024 - 02.2025
Front Office Coordinator
First Coast Mohs
02.2023 - 04.2024
Front Desk Receptionist
Ascension Saint Vincent's Primary Care
01.2022 - 02.2024
Bachelor of Arts - Health Administration
University of North Florida
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