Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Amanda Presson

Amanda Presson

Harris,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Patient Service Representative

Moffitt Cancer Center
Tampa, FL
10.2021 - 06.2022
  • Clearing 50 calls per day for scheduling appointments.
  • 100% Monthly accuracy in scheduling patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Used CAPSTONE and SORIAN to schedule appointments.
  • Explained plans for treatment and payment options.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Mailroom Manager

Xerox
Tampa, FL
10.2009 - 10.2021
  • Increased printer sales by 25%
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Carried out day-day-day duties accurately and efficiently.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Managed 5 employees per site with continuous coaching and mentoring

Assistant Manager Mail and Copy Center

Zeno Office Solutions
Tampa, FL
07.2003 - 10.2009
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales 15% by driving operational efficiencies and building excellent customer rapport.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Education

High School Diploma -

Lakeland Senior High School
Lakeland, FL
05.2003

Skills

  • Scheduling
  • Customer service
  • Adaptability
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Assistance
  • Appointment Setting
  • Office Supply Ordering

Timeline

Patient Service Representative

Moffitt Cancer Center
10.2021 - 06.2022

Mailroom Manager

Xerox
10.2009 - 10.2021

Assistant Manager Mail and Copy Center

Zeno Office Solutions
07.2003 - 10.2009

High School Diploma -

Lakeland Senior High School

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Amanda Presson