Amanda Priday
Fredericktown,MO
Summary
With a proven track record at BJC Healthcare, I excel in revenue cycle management and effective communication, enhancing patient care and financial operations. My leadership in team development and expertise in insurance verification have significantly improved process efficiency. I'm recognized for driving seamless healthcare services and fostering cross-functional collaboration.
Overview
25
25
years of professional experience
Work History
Patient Access Supervisor
BJC Healthcare Parkland
10.2022 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Administrative Assistant- HealthCare Homes
BJC Behavioral Health
09.2021 - 09.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Site Coordinator
BJC Behavioral Health
10.1999 - 09.2021
- Facilitated training sessions for new staff, enhancing team capabilities and ensuring consistent quality of work.
- Streamlined communication between stakeholders by establishing efficient channels for updates and feedback.
- Enhanced team coordination by organizing weekly meetings to discuss project progress and address any challenges.
- Streamlined communication channels between site teams and senior management, ensuring timely decision-making and support.
Medical Assistant
BJC Medical Center Parkland
11.2016 - 08.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Medical Office Coordinator
Iron County Medical Center
09.2014 - 05.2016
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
- Supported billing staff by making corrections to invoices and insurance submissions.
Medical Office Assistant/Back Office Lead Medical Assistant
St. Anthony's/ Arnold Family Healthcare
02.2009 - 04.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Education
Associate of Applied Science - Health Administration
Allied Medical College
Fenton, MO09-2004
Skills
- Information Collection
- Payment processing
- Insurance billing
- Effective communication
- Insurance Verification
- Payment collection
- Insurance verifying
- Team leadership
- Revenue cycle management
- Operations management
- Formularies
- Statistical data management
References
Jessica Hinkebein 573-366-1479
Michelle Hayes 573-517-3577
Adell Lyerla 504-444-3824
Lynn Woods 573-631-8458
Timeline
Patient Access Supervisor
BJC Healthcare Parkland
10.2022 - Current
Administrative Assistant- HealthCare Homes
BJC Behavioral Health
09.2021 - 09.2022
Medical Assistant
BJC Medical Center Parkland
11.2016 - 08.2018
Medical Office Coordinator
Iron County Medical Center
09.2014 - 05.2016
Medical Office Assistant/Back Office Lead Medical Assistant
St. Anthony's/ Arnold Family Healthcare
02.2009 - 04.2014
Site Coordinator
BJC Behavioral Health
10.1999 - 09.2021
Associate of Applied Science - Health Administration
Allied Medical College
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