Amanda Priester

My responsibilities to name a few are as follows:

• Promote and advertise services.
• Meet with clients and bid services/write contract for agreed cost and schedule.
• Consulted with customers to assess needs and propose optimal solutions, and bid the cleaning service requested.
• Develop trusting relationship with clients, to assure client loyalty.
• Keep cleaning supplies stocked and sanitized. Keep a log all money spent and profited.
• Send confirmation message to all clients day prior. Arrive on time and perform cleaning services to best ability in timely manner.
• Advertising and marketing cleaning services.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

During my experience at Sports Clips in Arnold, MO, my responsibilites and tasks were as listed below:

• Delivered exceptional haircuts and styling services, ensuring client satisfaction and retention.
• Mentored junior stylists, fostering skill development and enhancing team performance.
• Implemented new techniques in color application, improving service quality and client results.
• Maintained cleanliness and organization of salon environment, promoting a welcoming atmosphere for clients.
• Advised clients on hair care products and styling techniques to enhance at-home maintenance.
• Developed strong relationships with clients, driving repeat business through personalized service offerings.
• Adhered to salon policies and procedures, ensuring a consistent and professional customer experience for all clients.
• Participated in continuing education workshops and industry events to further develop technical skills and stay current with evolving trends.
• Specialized in various hair cutting techniques for both men''s grooming as well as women''s hair design requirements.
• Assisted in maintaining a clean, organized, and visually appealing salon space that adhered to health and safety regulations.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

(Due to the volume of stylist vs hours available, I was unable to continue working at the establishment. Yet, the time I was there was a positive experience, and I left on positive terms.)

As an in-home caregiver I arrived on time to begin assisting client with getting out of bed to start her day. My duties were as follows:

• Provided personalized care and companionship to seniors, enhancing quality of life and emotional well-being.
• Assisted with daily living activities, including meal preparation, bathing, and medication management.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Monitored health conditions and reported changes to healthcare professionals for timely interventions.
• Developed individualized care plans in collaboration with families to address specific needs and preferences. Take vitals and pass medications Including insulin injections.
• Managed household tasks efficiently while maintaining a clean living environment for the seniors I cared for daily.
• Coordinated with external support services such as physical therapy, occupational therapy, or home health nursing to ensure a well-rounded care approach.
• Provided transportation and appointments management.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Maintained strong connections within caregiver community to gain continuous knowledge.

During my time working as a salon manager, coordinator, and stylist I acquired and improved on many skills that have strengthened my ability to run a successful business as follows:

• Assure the salon is in order and prepared to open at schedule time. Includes: Booting computer system, running AM reports, correct cash in register, all work stations are set up and stocked, and waiting room is clean and sanitized.
• Through out the day during down time organize and clean salon.
• Train new stylist on cutting system and customer service steps.
• Take care of any customer service issues, assure all clients are satisfied and invited back.
• Assure product shelves are stocked and complete inventory check/order monthly. Teach clients about products that are beneficial for their hair and sell with guarantee.
• Assist other managers in salon meetings address any issues and resolve to insure the salon is a positive high energy environment for staff and clients.
• Keep team motivated with contests, prizes, and classes on updated techniques and products. Assist stylist in achieving goals and recommend numbers established by corporate.
• Interview new stylist and meet with them to address and resolve conflict to fix the issue as soon as possible.
• Close and lock salon at scheduled time. Count the drawer down. Take any cash deposits to the bank and run credit card batch. Clean and sanitize salon so it is prepared for morning shift to begin on time.
• Oversaw daily operations, ensuring optimal service delivery and client satisfaction.
• Managed staff scheduling, optimizing workforce allocation to meet demand.
• Worked to continuously increase salon business through effective sales, service, and operations policies.

• Advertised and marketed day care services on multiple social media sites, also created flyers to hand out locally.
• Monitored health and safety standards, maintaining compliance with local regulations and guidelines.
• Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
• Tailored daily routines based on individual needs/preferences of each child allowing them flexibility within structured timeframes.
• Maintained a clean, safe, and organized space for daily activities, ensuring child safety and comfort.
• Developed strong relationships with parents through open communication channels including email updates, phone calls, newsletters, parent conferences or meetings when necessary.
• Implemented emergency preparedness plans and conducted regular drills to familiarize children with safety procedures in case of a disaster or crisis.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Developed and implemented age-appropriate learning activities to enhance child development.
• Established a safe, nurturing environment promoting emotional well-being and social skills.
• Collaborated with parents to discuss child progress, addressing concerns and setting developmental goals.
• Managed daily schedules, ensuring timely meals, rest periods, and educational activities.

My time working for this salon gave me the first hand experience of the challenges of running an independently owned and operated salon.

• Coordinated daily salon operations to enhance customer experience and streamline appointment scheduling.
• Managed client communications, ensuring timely responses and maintaining positive relationships.
• Developed and implemented efficient inventory management processes for salon supplies and products.
• Trained new staff on operational procedures, enhancing team productivity and service quality.
• Led promotional campaigns to increase client engagement and boost overall salon revenue.
• Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
• Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
• Organized special events such as bridal parties or charitable fundraisers, promoting the salon''s offerings while giving back to the community.
• Upsold salon products and services to customers through effective communication and successful marketing methods.
• Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
• Cut, colored and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
• Preformed onsite and in salon makeup and hair services on clients for advertisements, bridal parties, and for our photography department.

(Salon went out of business after the 1st year due to staffing challenges.)

During my time working at the dealership, I learned many skills that gave me the base for future professional positions working in customer service. Also, the importance of multi tasking and time management.

• Learned a base skill set in Microsoft Office and Excel.
• Managed front desk operations, ensuring efficient guest service and seamless check-in/check-out processes.
• Coordinated appointment schedules, optimizing time management for staff and clients.
• Developed and maintained filing systems, improving document retrieval efficiency.
• Handled multi-line phone system, providing timely responses to inquiries and directing calls appropriately.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Developed strong working relationships with team members, fostering a positive work environment.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.