Amanda Proctor
Hamilton,OH
Summary
Accomplished key holder with a proven track record at Dick's Sporting goods, enhancing customer experience through exceptional service and engagement. Skilled in problem-solving and customer service, I spearheaded initiatives that significantly improved employee retention and reduced inventory discrepancies. My leadership and strategic marketing efforts have consistently driven positive outcomes and customer satisfaction. Friendly store lead with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Overview
11
11
years of professional experience
Work History
Store Associate
Aldi
04.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Bartender
Rick’s Tavern and Grille
06.2020 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Apparel Lead
Dicks Sporing Goods
08.2013 - 03.2021
- Collaborated with store management to develop targeted marketing campaigns and promotional initiatives.
- Reduced shrinkage by implementing loss prevention measures and conducting regular audits to identify and address discrepancies in inventory.
- Led seasonal inventory preparations, coordinating efforts across the entire team for accurate counts and minimal disruptions to daily operations.
- Oversaw staff training and development, fostering a team-oriented environment that improved employee retention rates.
Education
Bachelor of Science - Business Management
Miami University
Oxford, OH05.2016
High School Diploma -
Fairfield High School
Fairfield, OH06.2011
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Timeline
Store Associate
Aldi
04.2024 - Current
Bartender
Rick’s Tavern and Grille
06.2020 - 09.2023
Apparel Lead
Dicks Sporing Goods
08.2013 - 03.2021
Bachelor of Science - Business Management
Miami University
High School Diploma -
Fairfield High School