Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Prouty

Wheeling,IL

Summary

Accomplished assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Torrid
Mount Prospect, IL
07.2013 - Current
  • Maintain positive customer relationships by responding quickly to customer service inquiries.
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Respond to customer concerns, working closely with store manager to significantly raise customer satisfaction ratings.
  • Supervise and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interview, hire and train staff associates and equipped to comply with company policies and procedures.
  • Rotate merchandise and displays to feature new products and promotions.
  • Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Manage scheduling for store shifts to accomplish proper staffing.
  • Train and manage associates in customer service and sales techniques.
  • Manage inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.


Elderly Caregiver

Freedom Home Healthcare
Highland Park, IL
10.2012 - 06.2013
  • Offered companionship and kindness to elderly patients.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted disabled clients to support independence and well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Server

Steak N Shake
Mount Prospect, IL
08.2011 - 05.2012
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Massage Therapy

William Rainey Harper College
Palatine, IL
06.2011

High School Diploma -

John Hersey High School
Arlington Heights, IL
06.2010

Skills

  • Department Oversight
  • Mathematical Calculation and Reasoning
  • Pricing and Markdowns
  • Records Organization and Management
  • Coaching and Mentoring
  • POS Systems
  • Store Opening and Closing
  • Marketing and Promotions
  • Retail Operations
  • Focus and Follow-Through
  • Strategic Merchandising

Certification

  • Certified Cremation Operation, Worsham Mortuary College - 2021

Timeline

Assistant Store Manager

Torrid
07.2013 - Current

Elderly Caregiver

Freedom Home Healthcare
10.2012 - 06.2013

Server

Steak N Shake
08.2011 - 05.2012

Massage Therapy

William Rainey Harper College

High School Diploma -

John Hersey High School

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Amanda Prouty