Amanda Pruitt
Heath,TX
Summary
Dynamic small business owner with proven expertise in customer relations and operations management at Kay's Cleaning. Enhanced client satisfaction through strategic marketing and exceptional service, resulting in increased repeat business. Skilled in team motivation and performance improvement, fostering a collaborative environment that drives success and loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
32
32
years of professional experience
Work History
Owner
Kay's Cleaning
03.2000 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Server
The Dream Cafe
01.1997 - 04.2000
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
Shipps
07.1997 - 01.1999
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Metro Diner
11.1995 - 03.1997
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Peddlers Pizza
05.1993 - 02.1995
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
EMT BASIC - Emergency Medical Tech
Tyler Jr College
Longview, TX07-1996
Skills
- Customer relations
- Small business operations
- Relationship building
- Hiring and onboarding
- Employee relations
- Employee motivation
- Employee scheduling
- Performance improvement
- Desktops, laptops, and mobile devices
- Delegating work
- Records organization and management
- Staff training/development
- Schedule management
- Business leadership
- Inventory control
- Quality assurance
- Goal setting
- Scheduling
- Customer service management
- Teamwork and collaboration
- Decision-making
- Customer service
- Attention to detail
- Service quality assurance
- Project estimating
- Client service
- Project management
Timeline
Owner
Kay's Cleaning
03.2000 - Current
Bartender
Shipps
07.1997 - 01.1999
Server
The Dream Cafe
01.1997 - 04.2000
Server
Metro Diner
11.1995 - 03.1997
Manager
Peddlers Pizza
05.1993 - 02.1995
EMT BASIC - Emergency Medical Tech
Tyler Jr College
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