Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Amanda Pryor

Du Quoin,IL

Overview

30
30
years of professional experience

Work History

Manager

AMC Theatres
Carbondale, IL
10.2023 - Current
  • Manager of Human Resources
  • Manager of Bar
  • Manager of Administration
  • Successfully manage a crew of over 30 employees, including a supervisor and other managers
  • Handling the day-to-day operations of the movie theater.
  • Handling customer issues
  • Taking care of staff scheduling to handle the business needs for the day.
  • Handling payroll
  • Managing facility issues
  • Running all reports in regards to the administration of running the theater
  • Balancing the safe daily
  • Distributing the bank bags for the day
  • Making the cash deposits
  • Handling refunds
  • Dealing with staff morale
  • Building movies and making them available for viewing
  • Lead and develop theater crew and supervisors to perform the 'essential functions' of their positions
  • Provide direct supervision and guidance to crew members
  • Ensure that associates satisfy all AMC guest service standards
  • Ensure proper staffing in each area
  • Perform daily, opening, and closing operational and administrative duties
  • Reinforce guest and operational focus through MBWA (Managing By Walking Around)
  • Review financial numbers to optimize financial results and the guest experience
  • Overseeing individual theater departments of administration, food and beverage and the bar
  • Assists with hiring, training, developing, and appropriately disciplining associates
  • Won Manager of the Quarter for the entire St Louis area for the first quarter of 2024
  • Ensured compliance with regulatory requirements and industry standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted performance reviews for team members.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.

Customer Service/Inside Sales

Fare Foods Corporation
Du Quoin, IL
08.2009 - 09.2023
  • Sales and handling of $5 million dollars in sales a year
  • Routing tractor trailer trucks across the country efficiently setting up multiple deliveries and tracking those deliveries
  • Answering all incoming calls and inquires in regards to sales and shipping
  • Learning new products and selling them to customers
  • Handling all outgoing LTL and UPS shipments and all follow up
  • Collections of current and passed due payments
  • Receiving money collected and applying it to the correct accounts
  • Filing all invoices
  • Handling IT issues
  • Purchasing and receiving of products
  • Research new business and make determinations on the cost effectiveness of doing business
  • Personnel management and tracking
  • Training new employees
  • Coordinating travel for employees and booking appropriate accommodations
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed household errands and other essential duties.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Customer Service Representative

Jacobson Companies
Chicago, Illinois
03.2008 - 05.2009
  • Worked at Blue Cross Blue Shield of Ohio answering provider phone calls about customer claims
  • Adjudicated claims in a timely manner after intensive research
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Morale coach for team of 16 people on assignment away from homes

Credit Counselor

Ward Chrysler Center
Carbondale, IL
01.2008 - 03.2008
  • Researched new methods for improving customer service delivery standards within the organization.
  • Ensured compliance with all applicable laws governing consumer finance activities within the organization's jurisdiction.
  • Assisted customers in the process of updating their credit files appropriately
  • Explained the advantages and disadvantages of different debt relief options including bankruptcy, consolidation loans, and debt settlement programs.

Customer Service Representative

Health Care Service Corporation
Marion, IL
08.1998 - 01.2008
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Gathered customer feedback through surveys and used the data to improve customer
  • Answered a minimum of 60 calls per day from providers inquiring on customer benefits and claims
  • Kept a quality rate of 99.9% while assisting external and internal customers
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.

Customer Service Representative

APAC Customer Services
Marion, IL
04.2007 - 09.2007
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified opportunities for upselling additional products or services based on customer needs.

Claims Processor

Health Care Service Corporation
Marion, Illinois
08.1996 - 02.1997
  • Verified accuracy and completeness of data entry into the database system.
  • Maintained confidentiality of sensitive information entered into the system.
  • Maintained accurate records of all processed claims in accordance with departmental requirements.

Claims Processor

ManpowerGroup
Carbondale, IL
06.1996 - 08.1996
  • Maintained accurate records of all processed claims in accordance with departmental requirements.
  • Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.

Secretary's Assistant

Illinois Department of Transportation District 9
Carbondale, Illinois
08.1995 - 06.1996
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Provided administrative support to multiple departments as needed.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Maintained an organized filing system of paper documents and electronic files.

Audio Visual Assistant

Carbondale Community High School
Carbondale, Illinois
06.1995 - 08.1995
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assited the Audio Visual technician with updating and maintaining systems to make videos for graduating classes

Education

High School Diploma -

Carbondale Comm High School
Carbondale, IL
05.1996

Skills

  • Upselling
  • Pricing
  • Order Entry
  • Cash Handling
  • Inside Sales
  • Purchasing
  • Research
  • Sales Management
  • Negotiation
  • Account Management
  • Technical Support
  • Outside Sales
  • Quality Assurance
  • Sales
  • Sales Support
  • Office management
  • Medical records
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Payroll administration
  • Staff scheduling
  • Customer service
  • Vendor management
  • Operational management
  • Financial analysis
  • Team building
  • Employee training
  • Conflict resolution
  • Regulatory compliance
  • Performance evaluation
  • Inventory management
  • Process improvement
  • Data analysis
  • Customer feedback
  • Strategic planning
  • Financial records oversight
  • Goal setting
  • Decision-making
  • Safety procedures
  • Relationship building
  • Cross-functional team management
  • Documentation and reporting
  • Expense tracking
  • Complex Problem-solving
  • Project planning
  • Lead generation
  • Recruiting and interviewing
  • Key performance indicators
  • Business administration
  • Policy and procedure development
  • Project management
  • Policy implementation
  • Marketing
  • Expectation setting
  • Operations management
  • Sales management
  • Work prioritization
  • Coaching and mentoring
  • Customer relationship management (CRM)
  • Product management
  • Financial management
  • Time management
  • Verbal and written communication
  • Competitor research
  • Resource allocation
  • Staff training and development
  • Schedule preparation
  • Team leadership
  • Networking strategies
  • Disciplinary techniques
  • Emergency response
  • Clear communication
  • Staff development
  • Employee onboarding
  • Business planning
  • Budget control
  • Shift scheduling
  • Skype
  • Task delegation
  • Contract management
  • Revenue management
  • Workforce management
  • Sales techniques
  • Staff management
  • Performance management
  • Risk management
  • Performance evaluations
  • Salesforce management
  • Cross-functional teamwork
  • Brand management
  • Sales strategy
  • Staff training
  • Performance metrics
  • Relationship management
  • Operational efficiency
  • Customer feedback analysis
  • Deal negotiation
  • Referral marketing
  • Cold calling
  • Cross-selling products and services
  • Sales demonstration
  • Trial close
  • Display restocking
  • Sales presentations
  • Product launch coordination
  • Sales analytics
  • Account management
  • Networking
  • Prospecting
  • Needs analysis
  • Adaptive selling techniques
  • Social selling
  • Sales software proficiency
  • Prospecting skills
  • CRM software proficiency
  • Follow-up communications
  • Brand storytelling
  • Customer care
  • Closing techniques
  • Competitive analysis
  • Customer loyalty programs
  • Lead conversion strategies
  • Product description
  • Customer engagement
  • Deal structuring
  • Complaint handling
  • Active listening
  • Sales process
  • Up-selling
  • Customer relationship building
  • Objection handling
  • Prospecting clients
  • Territory management
  • Consultative selling
  • Relationship selling
  • Profit generation
  • Business development
  • Reference selling
  • Performance tracking
  • Customer relations
  • Event participation
  • Product and service sales
  • Product merchandising
  • Product launch expertise
  • Revenue generation
  • Contract negotiations
  • Post-sales support
  • Product and service knowledge
  • Exceeds sales goals
  • Customer retention abilities

Assessments

  • Management & leadership skills: Impact & influence, 08/01/23, Proficient
  • Food service: Customer situations, 04/01/24, Proficient
  • Attention to detail, 08/01/23, Proficient
  • Call center customer service, 10/01/23, Proficient
  • Work style: Reliability, 10/01/23, Proficient
  • Administrative assistant/receptionist, 09/01/23, Completed
  • Sales skills, 09/01/23, Proficient
  • Retail customer service, 10/01/23, Proficient
  • Supervisory skills: Motivating & assessing employees, 08/01/23, Proficient
  • Office manager, 04/01/24, Completed
  • Protecting patient privacy, 09/01/24, Proficient
  • Spreadsheets with Microsoft Excel, 04/01/24, Proficient
  • Medical billing, 09/01/24, Proficient
  • Warehouse shift leader, 09/01/24, Proficient
  • Customer service, 09/01/24, Proficient
  • Customer focus & orientation, 08/01/23, Proficient
  • Management & leadership skills: Planning & execution, 09/01/24, Proficient

Timeline

Manager

AMC Theatres
10.2023 - Current

Customer Service/Inside Sales

Fare Foods Corporation
08.2009 - 09.2023

Customer Service Representative

Jacobson Companies
03.2008 - 05.2009

Credit Counselor

Ward Chrysler Center
01.2008 - 03.2008

Customer Service Representative

APAC Customer Services
04.2007 - 09.2007

Customer Service Representative

Health Care Service Corporation
08.1998 - 01.2008

Claims Processor

Health Care Service Corporation
08.1996 - 02.1997

Claims Processor

ManpowerGroup
06.1996 - 08.1996

Secretary's Assistant

Illinois Department of Transportation District 9
08.1995 - 06.1996

Audio Visual Assistant

Carbondale Community High School
06.1995 - 08.1995

High School Diploma -

Carbondale Comm High School

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Amanda Pryor