Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Work Preference
Accomplishments
Quote
Timeline
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Amanda Pugh

Amanda Pugh

Overland Park,KS

Summary

Hi, I'm Mandy!

I'm passionate about account management, document management, and customer service.
Over the years, I've had the pleasure of working in various industries, including animal care, insurance, laboratory, and transportation.
Each role has deepened my love for numbers and all things finance.
There's nothing more satisfying to me than a perfectly balanced report!

I thrive on learning new skills, solving problems, and embracing new challenges.
When I'm not working, I enjoy custom cars, gardening, and anything outdoors. Let's connect and see how I can bring my expertise and energy to your team!

Overview

19
19
years of professional experience

Work History

Billing Account Representative of Transportation

Metro Park Warehouses
Kansas City, Missouri
01.2022 - Current
  • Reviewed and solved account and billing discrepancies.
  • Verified accuracy of accounts payable payments, resulting in 98% reduction in payment errors and check reissues.
  • Supported financial department goals with thorough analysis of billing trends and identification of areas for improvement.
  • Developed strong relationships with key clients, ensuring their billing needs were met in a timely and efficient manner.
  • Managed monthly close processes for assigned accounts, verifying all financial data was accurately reported within deadlines set forth by management team members.
  • Achieved high customer satisfaction ratings through consistent attention to detail when preparing invoices or addressing queries.
  • Managed invoicing and payment processing operations.
    Developed customized reports for clients upon request, showcasing their account activity in an easily understandable format.
    Regularly reviewed outstanding payables report, enabling prompt action on overdue obligations.
    Improved company''s credit standing with suppliers by maintaining a strong record of on-time payments.
    Collaborated cross-functionally with other departments to streamline workflows that impacted the accounts payable process.
  • Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assessed accounts for payment status and reached out to customers.
  • Contributed to company revenue growth by identifying potential billing errors and preventing revenue leakage.
  • Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
  • Developed strong relationships with clients, fostering trust and confidence in the company's billing procedures.

Claims Customer Service Representative/Administrative Support

Traders Insurance
11.2020 - 01.2022
  • Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
  • Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
  • Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
  • Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
  • Contributed to a client-centric culture by consistently providing empathetic support during stressful claims experiences, reinforcing the company's commitment to exceptional service.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Researched and resolved invoice and payment issues for internal employees and external vendors.
  • Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.

Lab Technician

Charles River Laboratories
05.2018 - 08.2020
  • Provides humane care and treatment of all species within the facility.
  • Receiving of new all new animal models: proper identification, and placement of animals in appropriate housing.
  • Provide routine animal care consisting of feeding, watering, and cage and room cleaning.
  • Administered medications to animals in treatment and documented changes in condition.
  • Maintain pertinent records in compliance with SOPs, USDA, FDA, and AAALAC regulations and guidelines.
  • Utilized cage and bottle washers to ensure clean and sanitized equipment for all species in the facility.

Shift Lead

Pete & Mac's Pet Resort
07.2015 - 10.2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured safety of dogs under supervision through close monitoring and adherence to owner's instructions.
  • Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
  • Managed inventory of animal care supplies, ensuring availability of necessary items without overstocking.
  • Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
  • Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
  • Successfully acclimated newly arrived cats into their new temporary environment through gradual interactions and individual playtimes.
  • Responded to emergency situations, providing immediate care and stabilizing animals until veterinary assistance could be obtained.
  • Washed, trimmed nails, and brushed animals to maintain good grooming standards.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.

Owner

Daniels Custom CNC
09.2013 - 08.2016
  • Using Photoshop or V-Carve Pro to create designs unique to each client.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Properly loaded and unloaded materials in and out of machines.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
  • Completed projects within tight deadlines by prioritizing tasks strategically and working efficiently under pressure.
  • Performed accurate bit tool changes and offsets.
  • Demonstrated adaptability by quickly learning new software programs for advanced CNC machine operation.
    Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
    Implemented marketing strategies to increase brand awareness and attract new customers.

Behavioral Trainer

Ruff Edges
06.2008 - 12.2012
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.

Overnight Kennel Attendant

Petsmart
05.2006 - 11.2007
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.

Education

Bachelors - Graphic Design

Institute of Pittsburg Online
10.2014

Diploma - General education plus Graphic Design and IT Development

Shawnee Mission North HS
01.2006

Skills

  • Good Communication
  • Very Detail Oriented
  • Works very well with time and deadlines
  • Works well both independently and within a group
  • Dispatching
  • Typing
  • GPS
  • Accounting
  • 10 key typing
  • Document management

Personal Information

Work Permit: Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementPaid time off401k matchHealthcare benefits

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Billing Account Representative of Transportation

Metro Park Warehouses
01.2022 - Current

Claims Customer Service Representative/Administrative Support

Traders Insurance
11.2020 - 01.2022

Lab Technician

Charles River Laboratories
05.2018 - 08.2020

Shift Lead

Pete & Mac's Pet Resort
07.2015 - 10.2018

Owner

Daniels Custom CNC
09.2013 - 08.2016

Behavioral Trainer

Ruff Edges
06.2008 - 12.2012

Overnight Kennel Attendant

Petsmart
05.2006 - 11.2007

Bachelors - Graphic Design

Institute of Pittsburg Online

Diploma - General education plus Graphic Design and IT Development

Shawnee Mission North HS
Amanda Pugh