Amanda Pursell
Tallahassee,FL
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working under pressure and adapting to new situations and challenges to best enhance the organization. Professional with a strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Intelligent and driven with business planning, relationship-development and operational management abilities. Client-focused and organized professional with diverse experience in customer service, business management and project coordination. Energetic and equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Committed Business Owner bringing stellar track record in business leadership experience.
Overview
27
27
years of professional experience
Work History
Specialized Support
Independence Landing
Tallahassee, FL
10.2023 - Current
- Create differentiated lesson plans based on current needs of each individual residents.
- Maintained accurate records of resident's progress and goals and providing feedback to the families and colleagues.
- Facilitated communication between parents, residents and management.
- Evaluated student performance data to inform instructional decisions for individuals and groups of residents.
- Implemented behavior intervention strategies that supported positive resident outcomes.
- Evaluated residents performance data to inform instructional decisions for individuals and groups of residents.
- Organized field trips that are age appropriate for residents with special needs.
- Enforced rules for behavior and procedures for maintaining order among residents.
- Established a safe environment that fosters respect for diversity among all students regardless of their differences.
Owner of The Next Wave Salon
Self-employeed
Tallahassee, FL
03.2020 - Current
- Maintain relationships with existing clients while also acquiring new clients.
- Identified new opportunities for growth, expansion, and diversification.
- Ensured compliance with local, state, and federal regulations related to business operations.
- Handle scheduling and phone calls daily.
- Analyze budgeting, inventory, income, and expenses.
- Develop pricing structures according to market analytics and emerging trends.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Salon Stylist
Wavelengths Hair Salon
Tallahassee, FL
10.2002 - 03.2020
- Performed hair cuts using clippers, scissors, razors and, trimmers.
- Greeted customers, discussed their hair needs and recommended appropriate services.
- Applied highlights and lowlights to create desired effects.
- Kept the salon clean by sweeping floors, disinfecting surfaces and restocking supplies.
- Maintained records of customer information including contact details and service history.
- Trained new stylists on proper techniques for cutting, coloring and styling hair.
- Scheduled appointments for customers via phone or online booking system.
- Pre-booked future appointments to increase repeat business.
- Attended continuing education classes related to hairstyling trends and techniques.
- Adhered to state board regulations regarding sanitation standards.
Insurance Customer Service Specialist
Capital Preferred
Tallahassee, FL
01.1998 - 12.2000
- Performed data entry into various computer systems accurately and efficiently.
- Handled escalated calls from dissatisfied customers in a professional manner.
- Maintained up-to-date knowledge of all services.
- Conducted follow-up calls to ensure customer satisfaction with service provided.
- Assisted customers in selecting the most suitable policy to meet their needs to ensure client retention goals were met.
- Reviewed documents such as applications, endorsements, riders, renewals, for accuracy.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
Education
Cosmology - Hair, Nails And Skin Care
North Florida Cosmetology Institute, Inc.
Tallahassee, FL09-2002
High School Diploma -
Leon High School
Tallahassee, FL05-1998
General Studies
Tallahassee Community College
Tallahassee, FLSkills
- Peer Mentoring
- Group and Individual Instructions
- Collaborative Teamwork
- Progress Monitoring and Planning
- Networking, Relationship Building and Management
- Schedule Management
- Customer Consultation
- Appointment Scheduling
- Outstanding Customer Service
- Social Media Promotion
- Quick Learner
- Collaborative Teamwork
- Group and Individual Instruction
- Customer Training
- Adaptability and Flexibility
- Reliability
- Effective Communication
- Conflict Resolution
- Professionalism
- Problem-solving Abilities
- Excellent Communication
- Relationship Building
- Problem-Solving
- Self Motivation
Timeline
Specialized Support
Independence Landing
10.2023 - Current
Owner of The Next Wave Salon
Self-employeed
03.2020 - Current
Salon Stylist
Wavelengths Hair Salon
10.2002 - 03.2020
Insurance Customer Service Specialist
Capital Preferred
01.1998 - 12.2000
Cosmology - Hair, Nails And Skin Care
North Florida Cosmetology Institute, Inc.
High School Diploma -
Leon High School
General Studies
Tallahassee Community College
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