Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Pursley

Stanton,MI

Summary

Dynamic professional with extensive experience in customer service and cash handling at Family Dollar. Proven ability to enhance team performance through effective training and inventory management. Adept at operating cash registers and processing payments efficiently, consistently achieving high customer satisfaction and maintaining a clean, organized workspace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Family Dollar
Howard City, MI
01.2025 - 02.2025
  • Greeted customers promptly and responded to questions.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Line Cook

Applebee's Grill + Bar
Greenville, MI
08.2024 - 12.2024
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Garnished and arranged dishes into creative presentations.
  • Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
  • Adhered to sanitation policies at all times when handling food products.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Grilled and deep fried various foods from meats to potatoes.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Stocked and restocked kitchen supplies as needed.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
  • Received and stored food and supplies.
  • Made meals in accordance with company standards and requirements.
  • Replenished food items from inventory and rotated ingredients.
  • Adhered to portion controls and presentation specifications.

Shift Manager

Arby's Restaurant
Greenville, MI
11.2020 - 08.2024
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Identified needs of customers promptly and efficiently.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Observed and monitored utilization of equipment.
  • Ensured compliance with food safety regulations and quality standards.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Organized special events such as holiday sales or promotional campaigns.
  • Maintained cleanliness and organization of work area.
  • Helped employees accomplish tasks during peak periods.

Cashier

CITGO
Greenville, MI
11.2022 - 05.2023
  • Greeted customers promptly and responded to questions.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Followed company security procedures for handling large sums of money.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered customers' questions and provided information on store procedures or policies.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained work area and kept cash drawer organized.
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed customer payments quickly and returned exact change and receipts.
  • Used suggestive selling techniques to promote add-on sales.

Team Trainer

McDonald's
Stanton, MI
07.2019 - 11.2020
  • Utilized feedback to continuously improve training methods and content.
  • Conducted comprehensive training sessions for new hires on operational procedures.
  • Guided employees through change management processes during upgrades or rollouts.
  • Led by example, upholding company policies and exemplifying desired behaviors.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Explained goals and expectations required of trainees.
  • Demonstrated job-specific tasks and explained policies to many associates each quarter.
  • Facilitated conflict resolution exercises to promote a positive work environment.

Education

High School Diploma -

Tri County High School
Howard City, MI
01-2020

Skills

  • Cash register operation
  • Payment processing
  • Customer service
  • Store policies
  • Inventory management
  • Time management
  • Team training
  • Product knowledge
  • Cash handling
  • Transaction handling
  • Payment collection
  • Point of sale proficiency
  • Inventory control
  • Money handling
  • Staff training
  • Cash register systems
  • Order packaging

Certification

  • chauffeurs license. 07/2024- 01/2028
  • Servesafe food safety. Nov. 2023- Nov, 2028

Timeline

Cashier

Family Dollar
01.2025 - 02.2025

Line Cook

Applebee's Grill + Bar
08.2024 - 12.2024

Cashier

CITGO
11.2022 - 05.2023

Shift Manager

Arby's Restaurant
11.2020 - 08.2024

Team Trainer

McDonald's
07.2019 - 11.2020

High School Diploma -

Tri County High School

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