Amanda Quick
Daytona Beach,FL
Summary
Empathetic, passionate and hard-working professional with 10+ years dedicated to the pursuit of health and healing in the community.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Engagement Specialist III
SMA Healthcare
01.2024 - Current
- Evaluated client participation and engagement in 17 SMA programs, focusing on therapy and medication outpatient services to ensure optimal program benefits.
- Facilitated support and resource allocation to clientele.
- Implemented enforcement of SMA's no-show policy to uphold compliance standards.
- Coordinated responses to crisis calls, providing critical assistance and guidance to affected individuals.
- Organized daily email of departments completed tasks and and client interactions.
- Executed appointment scheduling processes while maintaining confidentiality and security as mandated by HIPAA.
General Manager
Peggys Whole Foods
01.2019 - 12.2023
- Established strong connections with community members through dedicated and individualized customer service initiatives.
- Cultivated a supportive environment by empowering team members and addressing their needs effectively.
- Executed daily operational protocols to maintain store hygiene, inventory adequacy, and systematic organization.
- Assessed client needs and offered tailored health advice and supplement suggestions during consultations.
- Effectively allocated tasks to keep operations running smoothly and staff focused.
General Manager
Diane's Natural Market
01.2015 - 12.2018
- Supervised daily store operations, focusing on inventory accuracy, café service quality, and produce market organization.
- Built and nurtured important customer connections to enhance satisfaction and loyalty.
- Maintained a cohesive employee unit, promoting effective communication and synergy.
Education
High School Diploma -
Seabreeze High School
Daytona Beach, FL2009
Skills
- Communication
- Personable and professional
- Organization
- Multi-tasking
- Motivated
- Upbeat and positive
- Leadership
- Problem solving
- Extensive health knowledge
- Desire to learn
- EHR & Scheduling
- Highly responsible & reliable
Certification
- CPR & AED certified.
- BOIRON certified in homeopathic medicine.
- FADAA certified "Serving neurodivergent populations during crisis calls"
Timeline
Client Engagement Specialist III
SMA Healthcare
01.2024 - Current
General Manager
Peggys Whole Foods
01.2019 - 12.2023
General Manager
Diane's Natural Market
01.2015 - 12.2018
High School Diploma -
Seabreeze High School