Amanda Quijano
Laredo,TX
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
6
6
years of professional experience
Work History
Case Manager Supervisor
The Hochman Law Firm
03.2024 - Current
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Spearheaded the development of a new case management software system, improving efficiency and data tracking capabilities.
- Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
- Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
- Established a mentoring program for new hires, promoting knowledge transfer between experienced staff members and those just beginning their careers in case management.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
Branch Rental Manager
EAN Holdings
08.2020 - 01.2024
- Maintained a high-performing team through effective recruitment, training, and performance management.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Developed comprehensive sales plans that outlined short-terms targets as well as long-term objectives aimed at expanding the branch''s customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Greeted customers with enthusiasm and provided excellent customer service.
- Executed sales and marketing initiatives to increase revenue for company.
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
- Fostered a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Sales Lead Manager
Loft Outlet
09.2019 - 07.2020
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Implemented systems and procedures to increase sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Spearheaded training initiatives to equip team members with essential selling techniques and product knowledge.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Attended weekly meetings to discuss and optimize strategies.
- Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement.
Sales Associate
Forever 21
10.2018 - 11.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Server
Montana Mikes
02.2018 - 09.2018
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Arts - History
Texas A&M International University
05.2020
High School Diploma -
United High School
06.2016
Skills
- Data Entry
- Customer Service
- Problem-Solving
- Organization and Multitasking
- Schedule Management
- Product Knowledge
- Staff Training and Development
- Accuracy and efficiency
- Flexible and Adaptable
- Fluent in Spanish
- Excellent Communication
- Positive Attitude
Languages
Spanish
Professional Working
Timeline
Case Manager Supervisor
The Hochman Law Firm
03.2024 - Current
Branch Rental Manager
EAN Holdings
08.2020 - 01.2024
Sales Lead Manager
Loft Outlet
09.2019 - 07.2020
Sales Associate
Forever 21
10.2018 - 11.2019
Server
Montana Mikes
02.2018 - 09.2018
Bachelor of Arts - History
Texas A&M International University
High School Diploma -
United High School
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