Amanda Quijano

Store Volume $45,000,000.

Responsibilities

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Proficient in Microsoft, Excel, WordDoc
• Host and plan store meetings.
• Oversee all - Interviewing, Hiring, Training, coaching, separations for my department. As well as Develops and promotes great talent.
• Oversee all registers, cash handling and transaction accuracy.

Store Volume $23,000,000.

Responsibilities

• Analyzed inventory data to identify and address stock discrepancies.
• Participated in regular cycle counts to confirm accuracy of inventory records. Created and updated regular inventory reports and records.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
• Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
• Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
• Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
• Established robust inventory control measures to minimize loss and theft.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding. Created and enforced detailed organization processes to increase quality and service standards. Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Planned weekly meeting for store regarding Inventory accuracy, know theft, and preventions.
• Oversaw all hiring, coaching, developing, scheduling, and separations for my department.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Cash and Register handling and transaction accuracy.
• Restock and Organized product by category.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.