Summary
Overview
Work History
Education
Skills
Contact
Timeline
Generic

Amanda Anglewicz

Shelby Twp

Summary

Performance-oriented sales leader offering exceptional record of achievement over 6-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

11
11
years of professional experience

Work History

Operations Manager

Ulta Beauty Inc.
06.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Team Leader Manager

Target
10.2020 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Delivered regular team meetings for aligned work towards common goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Facilitated meetings to communicate team performance goals and results.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Implemented training programs to maximise team member development and potential.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Led employee relations through effective communication, coaching, training, and development.

Assistant Manager

Dry Goods USA
03.2020 - 11.2020
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Assistant Manager

Ann Taylor Loft
07.2018 - 03.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Monitored employee performance and developed improvement plans
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.

Supervisor

Carter's
10.2014 - 06.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands

Education

High school - undefined

Lincoln high school
Warren, MI

Associate of Business Administration - Business Administration and Management

Macomb Community College
Warren, MI

Skills

  • Revenue generation
  • Marketing understanding
  • Merchandising expertise
  • Customer relations
  • Staff training
  • Key account management
  • Sales program creation
  • Scheduling understanding
  • Product promotions
  • Team leadership
  • Operations management
  • Customer service

Contact

maddie27

Timeline

Operations Manager

Ulta Beauty Inc.
06.2024 - Current

Team Leader Manager

Target
10.2020 - Current

Assistant Manager

Dry Goods USA
03.2020 - 11.2020

Assistant Manager

Ann Taylor Loft
07.2018 - 03.2020

Supervisor

Carter's
10.2014 - 06.2018

High school - undefined

Lincoln high school

Associate of Business Administration - Business Administration and Management

Macomb Community College

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