Amanda Quinn
San Manuel,AZ
Summary
Dynamic and dedicated professional with extensive experience in customer service at Del Taco. Proven ability to enhance guest relations and optimize dining flow through strong multitasking and conflict resolution skills. Adept at cash handling and maintaining cleanliness, consistently contributing to a positive dining experience and operational efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Johnny Russos
04.2023 - 09.2023
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize dining flow and minimize wait times.
- Collaborated with servers and kitchen staff to enhance service efficiency.
- Handled customer inquiries and concerns with professionalism and courtesy.
- Maintained cleanliness and organization of waiting area for guest comfort.
- Monitored dining area to ensure timely table turnover and guest satisfaction.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Cashier
Chili's Restaurant
03.2021 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests to enhance dining experience.
- Maintained cleanliness and organization of cash register area to ensure operational efficiency.
- Provided accurate change and receipts, ensuring customer satisfaction during transactions.
- Collaborated with team members to manage peak service times effectively.
- Resolved customer inquiries and complaints promptly, contributing to positive feedback.
- Upheld company policies regarding food safety and handling procedures diligently.
- Supported inventory management by communicating low stock levels to management regularly.
- Greeted customers entering store and responded promptly to customer needs.
Shift Manager
Del Taco
06.2018 - 01.2021
- Assisted in training team members on operational procedures and safety protocols.
- Monitored daily activities to ensure adherence to company standards and policies.
- Provided support in managing inventory and maintaining stock levels efficiently.
- Collaborated with staff to enhance workflow and improve service delivery times.
- Resolved customer inquiries and complaints with professionalism and promptness.
- Maintained cleanliness and organization of work areas to meet health regulations.
- Adapted quickly to changing priorities and demonstrated flexibility in a fast-paced environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Cast Member
Riley's Apple Farm
08.2017 - 12.2018
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of farm areas, ensuring safe environment for visitors.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Collaborated with team members to set up seasonal displays, promoting special events and products.
- Provided educational tours to guests, sharing knowledge about farm operations and apple varieties.
- Supported inventory management by restocking shelves and monitoring product levels regularly.
- Engaged in upselling techniques, increasing customer satisfaction and boosting sales opportunities.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
Education
Choice 2000 Online Charter School
Perris, CASkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Relationship building
- Coordinating tasks
- Table bussing
- Guest relations
- Payment processing
- POS system operations
- Menu memorization
- Memory retention
Timeline
Restaurant Hostess
Johnny Russos
04.2023 - 09.2023
Cashier
Chili's Restaurant
03.2021 - 09.2022
Shift Manager
Del Taco
06.2018 - 01.2021
Cast Member
Riley's Apple Farm
08.2017 - 12.2018
Choice 2000 Online Charter School