Amanda Quintero
Placentia,CA
Summary
Dynamic professional with a California Board Certified Esthetics License and a proven track record in customer service excellence at Home Depot. Skilled in inventory management and loss prevention, I consistently enhanced operational efficiency and client satisfaction through effective communication and meticulous attention to detail. Adaptable and results-driven, I thrive in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Tool Rental Associate
Home Depot
Costa Mesa, CA
08.2022 - 10.2024
- Established compliance guidelines for tool rental agreements, safeguarding interests of all parties involved.
- Processed rental transactions with accuracy using computerized checkout system.
- Resolved customer complaints promptly while maintaining professionalism and courtesy.
- Conducted repairs on damaged items, adhering to quality assurance standards.
- Responded quickly to customer inquiries regarding product availability, pricing, and returns policies.
- Executed regular inventory checks to maintain adequate stock levels consistently.
- Provided exceptional customer service by answering questions promptly and courteously.
- Inspected returned tools for damage before re-renting to ensure quality.
Esthetician
Hand & Stone
Huntington Beach, CA
01.2011 - 06.2022
- Delivered customized facial services and full body waxing to enhance client satisfaction.
- Maintained meticulous records of client visits, treatments, and product purchases.
- Ensured compliance with state sanitation and health regulations.
- Participated in continuing education courses to remain current on esthetics advancements.
- Upheld spa cleanliness and appearance to create a welcoming environment.
- Managed inventory control and product sales, maximizing revenue opportunities.
- Facilitated customer service excellence through effective communication and support.
Visual Merchandiser
The Closet
Huntington Beach/ Costa Mesa - Newport Beach, CA
05.2007 - 06.2008
- Elevated visual merchandising standards by designing impactful floor and wall displays.
- Monitored competitor stores to identify effective merchandise presentation strategies.
- Managed inventory control, ensuring accurate stock levels for shipping and receiving.
- Maintained organized backroom areas to enhance operational efficiency.
- Oversaw operations across two locations, upholding consistent performance standards.
- Assisted in strategizing targeted visual merchandising techniques to increase sales.
- Presented merchandise attractively to engage customers and drive sales activity.
In Store Visual Merchandiser
Tilly's Clothing Store
Irvine, CA
01.2006 - 01.2007
- Executed front window, floor, and wall displays following corporate plan-o-grams.
- Designed floor and wall displays to highlight products and boost sales.
- Updated signage to accurately reflect current promotions.
- Processed incoming and outgoing transfers efficiently.
- Maintained organized backroom inventory for improved accessibility.
- Assembled clothing fixtures and configured wall displays for visual appeal.
- Trained associate staff on visual merchandising standards and procedures.
Visual Merchandiser
Tower Records
Tustin, CA
11.2003 - 10.2005
- Maintained professional appearance of audio and video department to enhance brand image.
- Executed weekly and monthly sales memos, driving revenue growth.
- Set up promotional displays to boost customer engagement.
- Conducted loss prevention measures to minimize shrinkage across departments.
- Provided customer service to resolve inquiries and address issues promptly.
- Processed transactions efficiently as cashier, ensuring smooth operations.
- Managed inventory levels to guarantee product availability at all times.
- Cross-merchandised throughout store to increase visibility and sales.
Education
Esthetics Cerificate -
Paul Mitchell The School
Costa Mesa, CA10-2008
Some College (No Degree) - Nursing
Santa Ana College
Santa Ana, CASkills
Customer service excellence
- Inventory management
- Adaptability and positivity
- Multitasking and attention to detail
- Safety compliance
- Loss prevention
- Team collaboration
Certification
- Esthetician License
Affiliations
- Art (street art, fine art), fashion (high fashion to vintage) - going to museums, galleries, art districts, in town and out of town
- Music - mostly alternative, classic rock, punk rock, electro, and oldies
- Organizing and cleaning
Timeline
Tool Rental Associate
Home Depot
08.2022 - 10.2024
Esthetician
Hand & Stone
01.2011 - 06.2022
Visual Merchandiser
The Closet
05.2007 - 06.2008
In Store Visual Merchandiser
Tilly's Clothing Store
01.2006 - 01.2007
Visual Merchandiser
Tower Records
11.2003 - 10.2005
Esthetics Cerificate -
Paul Mitchell The School
Some College (No Degree) - Nursing
Santa Ana College