AMANDA R. GOLDIE
Chicago,IL
Summary
Strong retail management background. Recognized for performance through multiple promotions. Keen attention to detail in visual presentation. Leads by example with customer-first mentality. Effectively implements all aspects of store operations.
Overview
19
19
years of professional experience
Work History
General Manager
Bonobos
12.2022 - Current
- Drove year-over-year business growth ($500K) while leading operations, strategic vision, and long-range planning. This led to the Shop seeing it's highest volume since opening it's doors in 2017, and holding the #9 spot (of 65) for volume in the Company
- Managed a diverse team of professionals, fostering a positive work environment with no turnover
- Developed and implemented strategies and standards to increase sales and profitability
- Cultivated strong relationships with clients, generating a large database to drive future revenue
- Evaluated employee performance through weekly touch-bases; providing constructive feedback, and identifying successes and opportunities for professional development and succession planning
Assistant Store Leader
Allbirds
02.2019 - 11.2022
- Oversaw day-to-day operations of $4M store
- Opened new store upon hire. Managed 90 pallets with staff of seven while store was still under construction
- Hiring and on-boarding
- Create schedules for team of 10-20
- Assisted in the development of staff training programs that led to increased productivity levels throughout various departments
- Plan for incoming stock as well as monthly merchandise send-backs
- Lead by example to ensure highest level of customer service is met, to achieve a 100 Net Performer Score
Visual Merchandising Manager
Sur La Table
06.2014 - 02.2019
- Oversaw day-to-day operations of a $2.8 million (turned $4.3M) store including customer service, training & development, fulfilling daily web orders, scheduling (including Brand Reps) and recruiting/hiring
- Maintain store visual standards through proper planning and execution while utilizing floor plan
- Receive weekly shipment-filling sales floor as needed, prior to store opening
- Drive sales through product knowledge/demos, gift registry and building customer data base
- Communicate sales, goals and corporate initiatives to entire team to ensure store productivity and seamless customer experience
- Assisted in the remodeling of three Sur la Table locations (Naperville, Lincoln Park & Old Orchard)
Store Manager
Jones New York
05.2011 - 03.2014
- Oversaw day-to-day operations of a $1 million store including recruiting and hiring, scheduling, managing inventory (process shipment, recover sales floor, maintain impactful shop presentations, etc.), fulfill daily web orders, write monthly reviews and customer service
- Increased store productivity and culture within 6 months, raising ADS from $84 to $94
- Consistently a top performer in district for ADS, UPT and Conversion
- Successfully turned around client culture; establishing client books and a strong return client database
- Turned visual standards around in three months
Co-Manager
Ann Taylor Loft
11.2007 - 05.2011
- Oversaw day-to-day operations of a $2 million store including hiring, scheduling for 10-15 associates, training & development, inventory, and customer service
- Led district with a 42% conversion rate
- Consistently achieved charge card solicitation goals personally and store-wide
- Proficient with floor set execution; integrates visual direction within constraints of floor plan
Assistant Manager
The Bombay Company
10.2005 - 11.2007
- Oversaw day-to-day operations of a $2 million store including hiring, scheduling for 8-14 associates, training, inventory, unloading product and customer service
- Developed visual abilities with hard-line product
- Promoted to acting store manager during store liquidation (May-October, 2017)
- Leader in credit solicitation
Skills
- Training & Development
- Customer Service
- Hiring
- Inventory Management
- Team Building and Motivation
- Loss Prevention
Timeline
General Manager
Bonobos
12.2022 - Current
Assistant Store Leader
Allbirds
02.2019 - 11.2022
Visual Merchandising Manager
Sur La Table
06.2014 - 02.2019
Store Manager
Jones New York
05.2011 - 03.2014
Co-Manager
Ann Taylor Loft
11.2007 - 05.2011
Assistant Manager
The Bombay Company
10.2005 - 11.2007