AMANDA RAGLAND
Columbus,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Kysor Warren
06.2023 - Current
- Enter customer orders through SAP
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Reduce process inconsistencies and effectively trained team members on best practices and protocols.
- Assist new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Reduced response time for customer inquiries by streamlining communication processes.
- Manage approximately 30 incoming calls and emails per day from customers.
- Optimize customer support by establishing collaborative service environments through targeted operational initiatives.
- Meet customer call guidelines for service levels, handle time and productivity.
- Train new personnel regarding company operations, policies and services.
- Collaborate with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
AFLAC
10.2020 - 04.2021
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Use telephones to reach out to customers and verify account information.
- Implemented and developed customer service training processes.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
TSYS
08.2019 - 08.2020
- Resolves basic payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders for clients
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Communicated solutions internally and externally to resolve issues
- Worked across multiple online portals and dexterously moved between operating systems.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
Quality Assurance Technician
KOCH FOODS
07.2017 - 03.2019
- Verify that finished products meet individual customer specifications
- Temperature checks, Metal Detector verification checks, Product profiles, Equipment inspections, Ensures food safety, quality and legality
- Conduct standardized tests on food, beverages, additives, or preservatives to ensure compliance with standards and regulations regarding factors such as color, texture, or nutrients
- Record or compile test results or prepare graphs, charts, or reports
- Clean and sterilize laboratory equipment
- Analyze test results to classify products or compare results with standard tables.
Education
HIGH SCHOL DIPLOMA -
CENTRAL HIGH SCHOOL
Talbotton, GA05.2013
Skills
- Leadership
- Microsoft Office Suite
- Interpersonal skills
- SAP
- Time Management
- Account Management
- Complaint Handling
- Customer Relationship Management (CRM)
Timeline
Customer Service Specialist
Kysor Warren
06.2023 - Current
Customer Service Representative
AFLAC
10.2020 - 04.2021
Customer Service Representative
TSYS
08.2019 - 08.2020
Quality Assurance Technician
KOCH FOODS
07.2017 - 03.2019
HIGH SCHOL DIPLOMA -
CENTRAL HIGH SCHOOL
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