Amanda Rahn
East Stroudsburg,PA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
LPN
Forest Manor Nursing And Rehabilitation
11.2023 - Current
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Cared for wounds, provided treatments, and assisted with procedures.
LPN/Direct Support Professional Caregiver
Community Options Inc
01.2019 - 06.2023
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Assisted disabled clients to support independence and well-being.
Customer Service Representative
Horizon BCBSNJ
02.2016 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Dispatcher
Criticom Monitoring Service
06.2013 - 12.2015
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
No Degree - Practical Nursing
Pinelands School For Nursing
Lakewood, NJ05.2022
GED -
Donovan Catholic
Toms River, NJ06.2008
Skills
- Catheter Care
- Diabetes Management
- Health Promotion
- Wound Care
- Geriatric Care
- EMR / EHR
- Medical Documentation
- End of Life Care
- Disease Prevention
- Infection control
- Time management
- Medication administration
- Patient education
- Critical thinking
Certification
- First Aid/CPR Certified
Timeline
LPN
Forest Manor Nursing And Rehabilitation
11.2023 - Current
LPN/Direct Support Professional Caregiver
Community Options Inc
01.2019 - 06.2023
Customer Service Representative
Horizon BCBSNJ
02.2016 - 05.2022
Dispatcher
Criticom Monitoring Service
06.2013 - 12.2015
No Degree - Practical Nursing
Pinelands School For Nursing
GED -
Donovan Catholic
- First Aid/CPR Certified
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