Amanda Rains
Cape Coral,FL
Summary
Efficient Yard Specialist with a knack for coordinating and supervising outdoor work activities. Adept at maintaining equipment, managing supplies, and implementing safety procedures to ensure smooth operations. Strengths include strong organizational skills, hands-on technical knowledge, and ability to manage multiple tasks simultaneously. I have been lucky enough to find exactly where I am supposed to be, at Dobbs Equipment. My goal is to build on the skills listed below, learn all that I can, and to become an asset to this company.
Overview
9
9
years of professional experience
Work History
Yard Specialist
Dobbs Equipment
Fort Myers, Florida
05.2025 - Current
- Conducted regular inspections of equipment for maintenance and safety compliance.
- Coordinated with delivery teams to ensure timely loading and unloading of machinery.
- Assisted in inventory management by tracking equipment availability and condition.
- Operated forklifts and other machinery to move heavy equipment safely.
- Collaborated with management to streamline yard operations and improve efficiency.
- Maintained cleanliness and orderliness of the yard to meet company standards.
- Reported any damages or discrepancies in inventory levels to supervisors immediately upon discovery.
Medical Billing Specialist
Asheville Eye Associates
Asheville, NC
09.2023 - 04.2024
- Review patient accounts to ensure accurate billing information.
- Communicate with insurance companies to resolve billing discrepancies.
- Update and maintain patient records in electronic health systems.
- Collaborate with healthcare providers to clarify service codes and charges.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Adhered to HIPAA regulations when handling confidential patient information.
- Completed appeals and filed and submitted claims.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Call Center Representative
High Country Community Health
Boone, NC
03.2023 - 09.2023
- Responsible for accuracy in filing claims to insurance payers.
- Promptly follow up on any debts or outstanding balances on patient accounts.
- Effectively communicate with medical insurance representatives to obtain details on medical claims.
- Continuously follow up until balances are resolved and paid.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing unsettling behavior.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Government Billing and Follow Up Specialist
Appalachian Regional Healthcare System
Boone, NC
10.2021 - 03.2023
- Answered customer questions regarding account discrepancies or problems.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Arranged debt repayment or established schedules for repayment based on the customer's financial situation.
- Wrote appeal letters to insurance companies for denial of claims.
Patient Financial Counselor
Ashe Memorial Hospital
West Jefferson, NC
11.2020 - 10.2021
- Screened patients for eligibility for state, local and federal assistance programs.
- Stayed current on community-based resources and services useful to patients.
- Counseling patients on potential financial liabilities and payment requirements.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Obtained informed consent and payment documentation from patients and filed in the system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facilities meet satisfaction scores and patients obtain best possible care.
Patient Service Representative
Quigley Eye Specialists
Fort Myers, FL
12.2019 - 11.2020
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Registered patients by verifying records to update computer systems and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
Bank Teller
Huntington National Bank
Painesville, OH
09.2019 - 11.2019
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served a large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during the entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into the computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Water Technician
Water Medic of Cape Coral
Cape Coral, FL
07.2017 - 03.2019
- Handled customers' emergency needs to resolve water problems and resulting damages.
- Maintained control of equipment, supplies and vehicles used in water services.
- Managed water recovery and control services by detecting leaks, tracing problems and testing flow.
- Trained newly hired employees regarding plant equipment operation and industry standards.
- Followed EPA and OSHA regulations to maintain safety of water and personnel.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
Central Scheduling Specialist
Florida Cancer Specialists
Fort Myers, FL
05.2016 - 07.2017
- Assisted patients with canceling and rescheduling appointments.
- Instructed patients regarding how to prepare for appointments.
- Coordinated appointments with customers and staff members according to availability.
- Updated patient information in databases and adhered to confidentiality requirements.
- Routed calls and correspondence to appropriate medical staff.
Education
Advanced Regents High School Diploma -
Division Avenue Senior High School
Levittown, NY06.2012
Skills
- Training Experience
- Analytical Abilities
- Quality Assurance Optimization
- Appointment Scheduling
- Customer Support
- Resolving Issues
- Account Management
- Customer Communications
- Problem-Solving Skills
- Data Entry
- Communicating with Clients
- Call Center Operations
- Cash Handling
- Sales Closing
- Custom cake order designs
- Equipment maintenance
- Inventory management
- Forklift operation
- Safety compliance
- Yard operations
- Effective communication
- Team collaboration
- Time management
- Weather preparedness
- Warehouse operations
- Heavy machinery handling
- Vehicle inspection
- Weight distribution
- Equipment troubleshooting
- Professionalism
- Truck loading
- Safe moving operations
Accomplishments
- Long distance international motorcycle trip, Navigated as a team with my husband, on a motorcycle, through the United States, Mexico and all of Central America. Learned logistics of international land borders. Immersed myself in foreign languages and cultures to gain an international experience of a lifetime. Worked together with my husband to overcome daily challenges of the road, foreign countries and illness. Achieved a lifetime goal of ours.
- Appalachian Trail Thru Hiker, Successful completion of the entire 2,200 miles of the Appalachian Trail. Learned first-hand how working together with individuals leads to success! Capitalized on my ability to overcome obstacles, challenges and still push through to reach my goal. Achieved a lifetime goal of ours.
Timeline
Yard Specialist
Dobbs Equipment
05.2025 - Current
Medical Billing Specialist
Asheville Eye Associates
09.2023 - 04.2024
Call Center Representative
High Country Community Health
03.2023 - 09.2023
Government Billing and Follow Up Specialist
Appalachian Regional Healthcare System
10.2021 - 03.2023
Patient Financial Counselor
Ashe Memorial Hospital
11.2020 - 10.2021
Patient Service Representative
Quigley Eye Specialists
12.2019 - 11.2020
Bank Teller
Huntington National Bank
09.2019 - 11.2019
Water Technician
Water Medic of Cape Coral
07.2017 - 03.2019
Central Scheduling Specialist
Florida Cancer Specialists
05.2016 - 07.2017
Advanced Regents High School Diploma -
Division Avenue Senior High School