Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

AMANDA RAMIREZ

Texas City,Texas

Summary

Problem solving, motivated, customer obsessed professional who strives for exceptional quality while maintaining a positive and pragmatic work environment. Excellent interpersonal skills engaging with individuals at all levels. Advocate for Diversity, Equality and Inclusion and positive work culture.

Overview

16
16
years of professional experience

Work History

Human Resources Assistant

HOU8 (Amazon)
Fresno, TX
02.2022 - Current
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Assisted with on-boarding process of 30+ new hires.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Helped employees register for benefits programs using online portals.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Compiled employee records from individual departments to maintain central files.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Fostered positive working relationships with managers and associates.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Provided managers with up to date metrics on engagements with associates, project deadlines and standard work.
  • Acted as mediator between managers and associates to resolve conflicts and provide resolutions.
  • Advocated and ensured that workplace culture was diverse, inclusive and equal.
  • Educated managers on different ways to be DEI friendly and how to be empathetic to associates and their barriers.

Inbound Dock Process Assistant

HOU8 (Amazon)
Fresno, Tx
08.2021 - 02.2022
  • Preformed daily walkthrough and checklists to ensure hand offs were within standard.
  • Responsible for leading teams of 5-20 associates doing various tasks from driving PIT machines to receiving inventory into the building.
  • Lead from within my team by assisting in daily tasks as well managing clerical side of operations.
  • Identified, mentored and coached Associates who showed great potential to help them develop into leaders themselves.
  • Invested in deep diving associate backgrounds to ensure they were getting the most of out their Amazon experience.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Ensured quality and safety were being held to standard.

Professional Photographer

Amanda Bailey Photography
Texas City, TX
07.2008 - Current
  • Photographed high-quality images for various print and digital projects.
  • Performed advanced computer processing of images for assignments.
  • Increased production rates by regulating workflow to meet consumer needs.
  • Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
  • Developed long and short-term business needs while driving customer feedback for process improvements.
  • Tracked inventory for photo products and equipment.
  • Planned and prepared for on-location shoots.
  • Completed and managed around 200 photoshoots yearly.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Enhanced business operations by utilizing successful marketing and outreach strategies to bring in clients, close sales and increase revenue.
  • Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.

Pick Process Assistant

HOU2 (Amazon)
Houston, Tx
01.2021 - 04.2021
  • Preformed daily walkthrough to ensure Associates felt appreciated, practiced safe working ergonomics, and understood expectations.
  • Held ‘stand-up’ to motivate, educate and set positive tone for the shift.
  • Ran reports for rates and progress multiple times per shift.
  • Assigned associates in staffing command based on rates to create even flow of work on AR floor to prevent KIVA congestion.
  • Acted as lead process assistant for 3 area managers, as well as running special projects for department and building.
  • Bridged problem solve gap between Stow and Pick to reduce quality misses.
  • Identifying outbound errors that affected Pick associates by deep diving in FC Research.
  • Created and educated importance of Deaf Culture at HOU2 and advocated for those Hard of hearing associates which resulted in positive impact, happier associates who, in return, produced better productivity and rates.
  • Encouraged all members in management and above to learn basic ASL, designed and provided ASL cheat cards for badges.
  • Improved overall rates and associate morale for the floor and team I maintained.

Problem Solve Process Assistant

FAT1 (Amazon)
Fresno, CA
10.2020 - 01.2021
  • Successfully maintained problem solve bucket below 1,000 and under 500 CPTS upon hand off during 2020 Peak season.
  • Lead and motivated over 30 Problem solve associates during peak, in multiple outbound departments, helping to solve advanced problems and ensuring customer orders got out before CPT misses.
  • Identified associates with high error rates and coached on errors to improve process to prevent problems.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Successfully aided in shipping over 1 million units in 24 hours in an AR Sortable facility 3 times in 1 week during peak.
  • Preformed deep-diving strategies through shifts to solve problems with inventory and customer orders.

AFE Problem Solver

FAT1 (Amazon)
Fresno, CA
07.2020 - 01.2021
  • Worked aggressively and diligently in areas such as: check-in’s, collections, put-backs, pack-outs, tray jackpot, tote jackpot, manual SLAM, CPT Chasing, etc, while watching package dwell and critical pull times to ensure packages were ready to pack out and be sent to customer in time.
  • Vast knowledge of common problems within department to allow for quick and effective problem solving.
  • Successfully trained various associates in problem solve as well as 6 BFL Area Managers during their stay in our facility.
  • Preformed compassionate but aggressive basic coaching of associates when quality issues were the root problem.
  • Developed highly empathetic associate relationships and earned reputation for exceeding service standard goals.

Learning Ambassador

FAT1 (Amazon)
Fresno, CA
09.2020 - 10.2020
  • Pack / Sort / Gift Wrap ambassador, with ability to teach and audit groups of associates the correct job standard, while being compassionate, engaging and detail orientated.
  • Worked with Learning and HR to determine appropriate level of support for associates with disabilities.
  • Successfully trained over 50 associates and quality audited over 100.

AFE Pack and Sort Associate

FAT1 (Amazon)
Fresno, CA
03.2020 - 10.2020
  • Inducted items and sorted hundreds of customer shipments into chutes while following standard protocol and keeping quality, chute etiquette and synchronization as top priority.
  • Identified defects in inventory, processing them as damaged to ensure customer satisfaction and quality standards.
  • Maintained clean working environment while quickly building shipping boxes for customer shipments, locating correct orders and verifying them against information provided on-screen.
  • Quality packed items, within rate standard of 350 units per hour to ensure timely delivery to customer.
  • Escalated problem shipments to problem solve.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Arts - Business Management

Houston Community College
Houston, TX
05.2023

Skills

  • Judgment and Decision Making
  • Meticulous Attention to Detail
  • Multitasking and Time Management
  • Verbal and Written Communication
  • Confidentiality and Data Protection
  • Task Prioritization
  • Complex Problem Solving
  • Customer Obsessed
  • Motivated
  • Interpersonal Communication
  • Critical Thinking
  • Detail-Oriented

Additional Information

“You don’t inspire your teammates by showing them how amazing you are. You inspire them by showing them how amazing they are.

— Robyn Benincasa

Timeline

Human Resources Assistant

HOU8 (Amazon)
02.2022 - Current

Inbound Dock Process Assistant

HOU8 (Amazon)
08.2021 - 02.2022

Pick Process Assistant

HOU2 (Amazon)
01.2021 - 04.2021

Problem Solve Process Assistant

FAT1 (Amazon)
10.2020 - 01.2021

Learning Ambassador

FAT1 (Amazon)
09.2020 - 10.2020

AFE Problem Solver

FAT1 (Amazon)
07.2020 - 01.2021

AFE Pack and Sort Associate

FAT1 (Amazon)
03.2020 - 10.2020

Professional Photographer

Amanda Bailey Photography
07.2008 - Current

Associate of Arts - Business Management

Houston Community College

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AMANDA RAMIREZ