Amanda Ramirez
Rodeo, CA 94572,California
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Receptionist
CBCB Berkeley
Berkeley, CA
03.2014 - 04.2020
- Greeted 100's of incoming visitors and customers professionally and provided friendly, knowledgeable assistance daily.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
The Avenue
El Cerrito, CA
03.2013 - 06.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
Clerical Office Assistant
Early Childhood Education Center
Richmond, CA
09.2013 - 03.2014
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Developed correspondence letters, memos and emails.
- Maintained staff directory and company policy handbook for human resources department.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Childcare Assistant
Early Head Start
Richmond , CA
03.2009 - 03.2013
- Read and told stories to promote and support overall language development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Offered parents daily reports outlining activities, behavior and accomplishments.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Supported various classroom teachers in implementing developmentally appropriate curriculum for preschoolers.
Cub Scout Leader
Boy Scout Of America
El Cerrito, CA
12.2007 - 03.2013
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
- Designed customized client programs to meet individual fitness needs.
- Ordered and maintained all recreational equipment.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Transported and escorted program participants to and from activities and on field trips.
- Secured parent participation in troop leadership roles by delivering new leader orientation and training in line with expectations of council's volunteer experience and policies.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
Associate of Science - Business Administration And Management
Contra Costa College
San Pablo, CA05.2024
High School Diploma -
Richmond High School
Richmond, CA06.2008
Skills
- Professional demeanor
- Multi-Line Telephone Systems
- Researching skills
- Time management
- Office organization
- Sorting and labeling
- Problem-solving
- Scheduling
- Telephone skills
- Organization skills
- Document scanning and digitization
- Multi-line phone operation
- Appointment scheduling
- Training
Timeline
Receptionist
CBCB Berkeley
03.2014 - 04.2020
Clerical Office Assistant
Early Childhood Education Center
09.2013 - 03.2014
Sales Associate
The Avenue
03.2013 - 06.2014
Childcare Assistant
Early Head Start
03.2009 - 03.2013
Cub Scout Leader
Boy Scout Of America
12.2007 - 03.2013
Associate of Science - Business Administration And Management
Contra Costa College
High School Diploma -
Richmond High School
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