Amanda Ramirez
Raton,NM
Summary
Proficient, highly organized, strong multi-tasker, knowledgeable, good time management, well-versed in coordinating documents industrious and detail oriented with a drive for an exceptional work ethic. Clerical skills, good organizational conflict resolution and communication strengths. Seeking a permanent role with room for advancement. Eager to offer a proactive attitude and bring value to the team.
Overview
4
4
years of professional experience
Work History
Correctional Officer
New Mexico Corrections Department
Clayton, NM
07.2022 - 05.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitoring and controlling access to the facility and restricted areas;
- Manning an armed post (this requires annual firearms certification);
- Monitoring facility perimeter, detaining unidentified pedestrians and/or vehicles;
- Operating a variety of mechanical doors, security devices, equipment and alarms;
- Controlling movement of inmates throughout daily schedules;
- Escorting and transporting inmates in authorized state vehicles;
- Monitoring visiting areas;
- Conducting formal, informal and emergency counts;
- Cross checking and maintaining movement logs;
- Conducting searches for contraband (this may include canine, metal detector, pat, perimeter, and vehicle searches);
- Inspecting facility and cells to maintain health, safety and sanitation standards;
- Inspecting inmate mail;
- Utilizing proper protocols when responding to emergency situations, such as fights, medical emergencies, fires and escapes;
- Following established tool and key control, ensuring proper storage and documentation;
- Documenting incidents utilizing established reporting practices;
- Communicating pertinent information to coworkers and supervisors.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Medical Dispatcher
Renal Medicine Associates
Albuquerque , New Mexico
05.2021 - 06.2022
- Answered incoming calls from patients, physicians and other medical personnel to coordinate medical transportation services.
- Maintained accurate records of patient information, including name, pickup location, destination and any special needs or circumstances.
- Dispatched drivers to pick up patients in a timely manner while ensuring their safety and comfort.
- Verified insurance coverage for all transport requests prior to dispatch.
- Assisted with scheduling of follow-up appointments as needed.
- Coordinated between multiple hospitals and health care facilities to arrange transport of patients when necessary.
- Resolved customer complaints in an efficient and professional manner.
- Updated internal databases with current contact information for clients, vendors and other stakeholders.
- Provided technical support for software used by dispatchers such as mapping programs or GPS systems.
- Responded quickly to emergency situations involving medical transports requiring immediate attention.
- Performed administrative duties such as filing paperwork, preparing reports and updating logs.
- Collaborated closely with colleagues in order to provide the best possible service experience for customers.
Service Representative
State Farm
Los Lunas, New Mexico
05.2020 - 05.2021
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Processed payments via cash, check, or credit card transactions.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Raton High School
05-2019
Skills
- Observation Techniques
- Emergency Response
- Tactical Firearms Proficiency
- Firearms knowledge
- CPR and First AID
- Defensive Driving
- Resourceful
- Proactive
Timeline
Correctional Officer
New Mexico Corrections Department
07.2022 - 05.2024
Medical Dispatcher
Renal Medicine Associates
05.2021 - 06.2022
Service Representative
State Farm
05.2020 - 05.2021
High School Diploma -
Raton High School