AMANDA RAMLINGUM
Miami,Fl
Summary
Reliable Sales Director with a 9-year background in sales and leading the growth of various sales departments. Devoted to planning and implementing effective sales and marketing strategies to achieve quotas in assigned territory. Communicative and patient with exceptional leadership and teamwork skills.
Overview
9
9
years of professional experience
Work History
Business Development & Customer Success Manager
Vitrea
Miami, FL
04.2023 - 12.2023
- Successfully spearhead market expansion efforts, driving substantial sales growth in a previously untapped region, securing 257k of new sales.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Developed custom solutions for customers based on their individual business objectives.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Worked closely with marketing team to create content that educates customers about our services.
- Delegated work to staff, setting priorities and goals.
Territory & Showroom Manager
Elitis Inc
Hollywood, FL
05.2021 - 04.2023
- Developed customer relationships and increased overall sales by 15% within first year.
- Established relationships with key clients, while maintaining existing customer base.
- Built and maintained professional relationships with design professionals, community organizations and marketing partners.
- Managed daily operations, sales goals, and companies agenda
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated project & event planning and execution with team members and team leads.
Senior Sales Business Developer
The Romo Group
Dania Beach, FL
05.2018 - 05.2021
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling
- Managed 3 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback
- Secured new accounts by strategically pursuing leads, generating over $350,000+ in revenue monthly
- Updated accounts and maintained long-term relationships with clients
- Developed and implemented territory goals and strategies to increase revenue
- Maintained highest level of customer standards and ongoing education of product knowledge
- Promoted company products through demonstration, explanation, or provision of literature detailing features and benefits
- Worked with existing customers to increase purchases of products and services.
Sales Design Consultant
Mantra Furnishings
Dania Beach, FL
08.2017 - 04.2018
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Processed customer orders and contracts efficiently to foster continuous satisfaction
- Managed over 50 customer calls per day
- Managed and recorded leads from outbound telephone marketing
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Sales Executive
The Romo Group
Dania Beach, FL
04.2015 - 08.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed over 50 customer calls per day
- Support all activities related in showroom to ensure goals are met and exceeded
- Managed client and prospect correspondence and resolved related inquiries
- Developed and maintained client rapport to effectively assess needs and develop catered solutions.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Cold-called leads and closed large number of new sales over several months.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Skills
- Customer Service
- Business Development
- Training and mentoring
- Customer Relationship Building
- Product Knowledge
- Project Management
- Adaptability
- Customer Account Management
Timeline
Business Development & Customer Success Manager
Vitrea
04.2023 - 12.2023
Territory & Showroom Manager
Elitis Inc
05.2021 - 04.2023
Senior Sales Business Developer
The Romo Group
05.2018 - 05.2021
Sales Design Consultant
Mantra Furnishings
08.2017 - 04.2018
Sales Executive
The Romo Group
04.2015 - 08.2017
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