Amanda Ramsay
Milton,Florida
Summary
To grow with an organization while utilizing my skills to provide exceptional service.
Overview
8
8
years of professional experience
Work History
Member Service Representative/Credit Card Customer Service Representative
Navy Federal Credit Union
Pensacola, Florida
10.2023 - 04.2024
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Handled escalated callers to reach positive outcomes
- Opened checking and savings accounts
- Internal and external transfers
- Resolved product and service issues promptly
- Updated customer accounts with current personal information
- Kept updated on available products, services and promotions
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Payment authorizations/ and payment reversals
- Followed scripts to maintain good call control
- Provided key information to supervisors regarding customer issues or complaints
- Remained calm, composed and polite to deescalate aggressive customer behavior
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Referred customers to appropriate departments or personnel to swiftly resolve issues
- Navigated multiple systems to identify source of issue.
Direct Support Staff Member/School Bus Driver
THE LEARNING ACADEMY OF SANTA ROSA
Milton, Florida
01.2018 - 10.2023
- Provide staff support in classrooms in teachers' absence utilizing learned classroom management skills
- Handle all driver responsibilities as transportation coordinator, to include route creation, designated stops per County/State guidelines and management throughout the school year
- Maintain order getting students to and from school safely
- Supervise behaviorally challenged students
- Perform receptionist duties daily
- Maintain attendance records as required by state guidelines
- Responsible for managing office supplies as necessary
- Receive shipments, inventory of cleaning supplies and paper products
- Maintain buses and management of preventative maintenance records (oil, fluids, wipers and report to the mechanic)
- Was recognized by leadership for exceptional punctuality.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Reported suspicious individuals to supervisor.
Driver
DURHAM School Services
01.2017 - 01.2018
- Conduct inspections of bus, pre and post-trip
- Maintain cleanliness of the bus
- Transport students to and from school safely and maintain order in transit
- Supervise over 20 students at a time, including ESE students and those with developmental challenges or disabilities
- Provide excellent customer service to internal and external customers
- Map and implement routes effectively
- Manage time efficiently to meet deadlines and exceed expectations
- Shuttle buses inside and outside of the state
- Charter passengers to select destinations.
Customer Service Representative
BOOST BY PENSACOLA WIRELESS
01.2016 - 01.2017
- Use active listening and fact-finding skills to recommend the best products and services for customer needs
- Utilize customer service practices to personalize the consumer experience to maintain high customer satisfaction
- Act as point of contact for escalated customer complaints and work to find a mutually agreeable resolution
- Recognized as top Customer Service Representative
- Promoted to key holder position responsible for protecting company property and assets, maintaining opening and closing organization
- Balanced cash with daily drawer count and complete deposits at close of business day with 100% accuracy.
Skills
- Strong work ethic
- Leadership and coaching
- Team player
- Successful in fast-paced environments
- Effective communication skills
- Interpersonal communication
- Active listening
- Computer literacy
- Financial Transactions
- Customer Service
Timeline
Member Service Representative/Credit Card Customer Service Representative
Navy Federal Credit Union
10.2023 - 04.2024
Direct Support Staff Member/School Bus Driver
THE LEARNING ACADEMY OF SANTA ROSA
01.2018 - 10.2023
Driver
DURHAM School Services
01.2017 - 01.2018
Customer Service Representative
BOOST BY PENSACOLA WIRELESS
01.2016 - 01.2017