Amanda Ramsdale
Rome
Summary
Dedicated Patient Care Technician with extensive experience at WellNow Urgent Care, skilled in vital signs monitoring and patient advocacy. Recognized for enhancing patient comfort and safety while mentoring new staff. Committed to infection control standards and emergency response, ensuring high-quality care delivery in fast-paced environments .
Overview
14
14
years of professional experience
Work History
Patient Care Technician
WellNow Urgent Care
09.2021 - Current
- Administered patient vital signs and recorded medical history with accuracy and attention to detail.
- Assisted healthcare providers in performing diagnostic tests and procedures, ensuring patient comfort and safety.
- Maintained cleanliness and organization of treatment areas, adhering to infection control protocols.
- Supported patient intake processes by gathering information and answering questions about services offered.
- Monitored inventory levels of medical supplies, coordinating timely replenishment to ensure uninterrupted operations.
- Mentored new staff on best practices for patient handling and documentation procedures, promoting high standards of care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Fostered clean and hygienic environment, reducing risk of infections.
Secretary
MVHS
10.2015 - 09.2021
- Managed scheduling and coordinated meetings for executives, ensuring effective time management.
- Prepared and distributed internal communications, maintaining clarity and consistency across departments.
- Organized and maintained office documents, improving retrieval efficiency and compliance with company policies.
- Streamlined administrative processes, enhancing workflow and reducing turnaround time for various tasks.
- Trained new staff in office procedures, fostering a supportive learning environment for seamless onboarding.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
CNA, Labor and Delivery
MVHS
10.2015 - 09.2021
- Assisted with patient monitoring during labor and delivery, ensuring safety and comfort.
- Provided support to healthcare team, facilitating smooth transitions during labor processes.
- Educated families on newborn care, enhancing understanding and reducing anxiety.
- Collaborated with nurses to implement individualized care plans for patients in labor.
- Increased patient satisfaction scores through consistent delivery of high-quality nursing care during labor and postpartum periods.
- Conducted routine assessments, documenting vital signs accurately for comprehensive patient records.
- Mentored new CNA staff members on best practices in labor and delivery nursing, contributing to a cohesive and collaborative team environment.
- Assisted in the successful delivery of newborns by supporting medical staff during procedures.
- Enhanced maternal and infant safety through diligent monitoring of vital signs and timely reporting of any abnormalities.
- Contributed to efficient patient flow by promptly completing required documentation related to births, transfers, discharges, or other changes in status.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented patient information and care activities in electronic health record.
CNA
St Luke’s Home
09.2011 - 10.2015
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted in monitoring vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness of patient areas, adhering to infection control protocols and standards.
- Supported mobility by assisting patients with transfers and ambulation to enhance independence.
- Developed strong relationships with patients, fostering trust and improving overall care experience.
- Trained new staff on best practices for patient care and facility protocols, enhancing team effectiveness.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
No Degree - Nursing
Mohawk Valley Community College
Utica, NYCna Certificate - Nursing
Boces
New Hartford, NY06-2011
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control standards
- Basic life support
- Specimen collection
- Infection control
- Feeding assistance
- Patient services
- Emergency response
- Patient advocacy
- Vitals documentation
- HIPAA compliance
Accomplishments
- Supervised team of 12 staff members
Timeline
Patient Care Technician
WellNow Urgent Care
09.2021 - Current
Secretary
MVHS
10.2015 - 09.2021
CNA, Labor and Delivery
MVHS
10.2015 - 09.2021
CNA
St Luke’s Home
09.2011 - 10.2015
No Degree - Nursing
Mohawk Valley Community College
Cna Certificate - Nursing
Boces
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