Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Rapoza

Ocala,FL

Summary

Dynamic hospitality professional with a proven track record at Millers Ale House, excelling in customer service and team collaboration. Adept at managing customer expectations and fostering positive relationships, while utilizing POS software to enhance operational efficiency. Detail-oriented and committed to maintaining high standards, ensuring a welcoming environment for all guests.

Overview

10
10
years of professional experience

Work History

Host

Millers Ale House
01.2022 - 07.2025
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Delivered pick-up and curbside orders to guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Seated patrons based on guest preferences and seating availability.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.

Horse Caretaker

Edgewood Farms
04.2015 - 08.2020
  • Provided treatment for minor horse injuries.
  • Prepared horses for specific competitions or tasks.
  • Checked horses for wellness issues to report problems or treat minor ailments and injuries.
  • Kept records of vaccinations, worming and shoeing to maintain animal health.
  • Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Educated visitors and staff on proper animal care and handling.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Documented animals' weight, size and condition in computer system for review by senior staff.

Dishwasher

Walrus and Captain
03.2018 - 05.2020
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.

Education

Associate of Arts -

College of Central Florida
Ocala, FL
05-2025

Graduate Certificate - Business Operations

College of Central Florida
Ocala, FL
05-2025

Graduate Certificate - Business Specialist

College of Central Florida
Ocala, FL
05-2025

Graduate Certificate - Human Resources Admin

College of Central Florida
Ocala, FL
05-2025

Skills

  • Telephone reception
  • Hospitality and accommodation
  • Professional appearance
  • Team collaboration
  • Detail-oriented
  • Customer service
  • POS software
  • Strong interpersonal skills
  • Task prioritization

Timeline

Host

Millers Ale House
01.2022 - 07.2025

Dishwasher

Walrus and Captain
03.2018 - 05.2020

Horse Caretaker

Edgewood Farms
04.2015 - 08.2020

Associate of Arts -

College of Central Florida

Graduate Certificate - Business Operations

College of Central Florida

Graduate Certificate - Business Specialist

College of Central Florida

Graduate Certificate - Human Resources Admin

College of Central Florida

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