Amanda Ratcliff
Galion,OH
Summary
Personable, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to delivering excellence in all facets of customer service and administrative support.
Overview
11
11
years of professional experience
Work History
Caregiver
Private Client
01.2016 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for clients, reducing risks and ensuring optimal health outcomes.
- Provided compassionate and client-focused care to cultivate well-being.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Established daily medication regime to facilitate clients compliance with taking medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Sales Associate/Customer Service Representative
UBD
05.2015 - 12.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Paraprofessional
Bucyrus City Schools
08.2012 - 06.2015
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Increased parent engagement in their children''s education by participating in parent-teacher conferences and providing regular updates on student progress.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Education
High School Diploma -
Galion High School
Galion, OHAssociate of Applied Science - Education
North Central State College
Mansfield, OH05.2012
Skills
- Multitasking and Organization
- Time Management
- Documentation and Recordkeeping
- Customer Satisfaction
- Teamwork and Collaboration
- Verbal/Written Communication
- Excellent communication
- Computer Skills
- Educational Support
- Conflict resolution
- Resource coordination
- Special needs care
Timeline
Caregiver
Private Client
01.2016 - Current
Sales Associate/Customer Service Representative
UBD
05.2015 - 12.2015
Paraprofessional
Bucyrus City Schools
08.2012 - 06.2015
High School Diploma -
Galion High School
Associate of Applied Science - Education
North Central State College