Amanda Ratliff
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
House Cleaner
Steve painting and maintenance
Jacksonville , FL
01.2012 - 01.2014
- Swept patios or decks of debris or leaves with a broom or blower.
- Removed lint from carpets using a vacuum cleaner attachment.
- Transported trash bags to designated outdoor receptacles for disposal.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Emptied wastebaskets and replaced liners.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Organized closets according to customer specifications.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Washed windows inside and outside as needed.
- Disinfected kitchen utensils like cutting boards and knives after use.
- Swept, mopped, vacuumed and polished floors of all types.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
Housekeeper
The Cottages villages
Jacksonville, Florida
01.2011 - 02.2012
- Disinfected telephones, light switches and other frequently touched objects.
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Followed safety procedures when handling hazardous materials.
- Responded to requests from guests regarding housekeeping needs.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Food Runner
Sonic
Jacksonville, FL
04.2010 - 01.2012
- Followed proper sanitation guidelines when handling food products.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Maintained a clean and organized work area throughout shift operations.
- Responded promptly to customer inquiries and requests for additional items or services.
- Greeted and welcomed customers as they arrived at the restaurant.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Followed proper cash handling procedures when accepting payments from customers.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Organized food orders and ensured accuracy of items served to customers.
Restaurant Waiter
Captain Joe's Seafood
Jesup, GA
01.2011 - 08.2011
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Checked on guests during meals to ensure satisfaction with each course.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Assisted guests with making food and beverage selections.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Took accurate food and drink orders, using a POS ordering software system.
- Resolved customer complaints in a polite manner according to company policy.
Wait Staff Member
Ruby Tuesday
Jacksonville, FL
03.2010 - 04.2011
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Ensured that all orders were taken correctly and in a timely manner.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Took beverage orders from patrons and served drinks promptly.
- Processed payments accurately using cash registers or point-of-sale systems.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted and welcomed customers, providing them with menus.
- Followed all safety procedures when handling hot plates or sharp objects.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Prepared tables by setting up linens, silverware and glassware.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Answered questions about menu selections and made recommendations when requested.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
Cashier
Lake wood produce
Jacksonville, FL
04.2010 - 12.2010
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
Data Entry Clerk
Thomas lee and associates
Jacksonville, FL
01.2010 - 04.2010
- Assisted colleagues with resolving any issues related to data entry operations.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Compiled reports based on gathered information.
- Provided support to management staff in regards to data entry processes.
Maintenance Technician
Atlantic and pacific management
West Palm Beach, FL
01.2008 - 01.2009
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Assisted in the installation of new machinery and equipment.
- Maintained accurate records of all maintenance activities performed.
Administrative Assistant
First Choice Supply
Jacksonville, FL
01.2007 - 12.2007
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Conducted research on various topics as requested by management.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated communication between different departments within the organization.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Compiled data from various sources into organized reports for review by management team.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Education
GED -
Brantley County High School
Nahunta, GA01-2009
Skills
- Cleaning and sanitization
- Household Management
- Housekeeping
- Quality Assurance Controls
- Basic Repairs
- Payment Collection
- Customer Service
- Quality Assurance
- Cashier
- Date entry
- Stock
- Basic waitress job duties
Timeline
House Cleaner
Steve painting and maintenance
01.2012 - 01.2014
Housekeeper
The Cottages villages
01.2011 - 02.2012
Restaurant Waiter
Captain Joe's Seafood
01.2011 - 08.2011
Food Runner
Sonic
04.2010 - 01.2012
Cashier
Lake wood produce
04.2010 - 12.2010
Wait Staff Member
Ruby Tuesday
03.2010 - 04.2011
Data Entry Clerk
Thomas lee and associates
01.2010 - 04.2010
Maintenance Technician
Atlantic and pacific management
01.2008 - 01.2009
Administrative Assistant
First Choice Supply
01.2007 - 12.2007
GED -
Brantley County High School
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