Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Ray

Travelers Rest,SC

Summary

Dynamic professional with a proven track record at Coldwell Banker Caine, excelling in customer/client relations and office administration. Demonstrated ability to enhance service delivery, achieving significant improvements in client satisfaction. Skilled in MLS and document management, adept at fostering team collaboration. Renowned for a service-oriented mindset and efficiency, driving outstanding real estate transaction outcomes.

Overview

13
13
years of professional experience

Work History

Experience Manager/ BLUE Concierge

Coldwell Banker Caine
08.2018 - Current
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
  • Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Assisted in development of marketing materials, improving property visibility and attracting potential buyers.
  • Facilitated smooth transaction closings by meticulously organizing and reviewing all necessary documentation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.

Regulatory Coordinator

Mountainview Clinical Research
01.2017 - 08.2018
  • Managed regulatory submissions, ensuring timely and accurate information was provided to authorities.
  • Assisted in the preparation of regulatory documents, supporting successful product launches and expansions into new markets.
  • Coordinated responses to regulatory inquiries, demonstrating the company''s commitment to transparency and adherence to guidelines.
  • Improved regulatory compliance by thoroughly reviewing and analyzing company policies and procedures.
  • Provided support during inspections by external agencies, showcasing the company''s dedication to meeting all required standards.
  • Served as a liaison between various departments within the organization, promoting understanding of each group''s role in maintaining compliance.
  • Consulted with regulatory representatives to manage filings, applications, and reports.
  • Worked with internal team members to accomplish regulatory goals and achieve full compliance with all products.
  • Performed and documented quality control checks to maintain compliance with company initiatives.
  • Conducted internal audits to identify areas of improvement and ensured corrective actions were implemented.
  • Streamlined communication between departments for enhanced efficiency in addressing regulatory issues.
  • Coordinated with clinical teams to ensure compliance with regulatory requirements during pre-and post-market phases of product development.

Insurance Specialist

Upstate Cardiology
07.2011 - 01.2017
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Improved patient care by conducting thorough pre-authorization assessments for medical procedures and services.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Tracked referral submission during facilitation of prior authorization issuance.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.
  • Maintained organized records and up-to-date files for all completed and pending authorization requests, ensuring easy access during audits or reviews.
  • Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Developed and maintained productive working relationships with healthcare providers.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.

Education

No Degree -

University of Phoenix
Tempe, AZ

GED -

Northwest Crescent Center
Greenville, SC
10-2003

Skills

  • Customer/Client relations
  • Office Administration
  • Data inputting
  • Administrative Support
  • Document Management
  • Service-oriented mindset
  • Office supply inventory control
  • Multitasking and prioritization
  • Punctual and Reliable
  • Computer Proficiency
  • Visitor and Customer Relations
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Listing presentations
  • Real Estate Transactions
  • MLS
  • Spreadsheet tracking

Timeline

Experience Manager/ BLUE Concierge

Coldwell Banker Caine
08.2018 - Current

Regulatory Coordinator

Mountainview Clinical Research
01.2017 - 08.2018

Insurance Specialist

Upstate Cardiology
07.2011 - 01.2017

No Degree -

University of Phoenix

GED -

Northwest Crescent Center

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Amanda Ray