Amanda Recko
Olmsted Falls,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Dance Company Manager/Educator
Above The Barre
06.2006 - Current
- Enhanced efficiency by streamlining staff in multiple settings .
- Developed and maintained communication with clients for improved and long lasting relationships.
- Managed a diverse and broad team, fostering a collaborative work environment that resulted in increased productivity.
- Oversaw skills and goals with staff weekly to provide updates with management to ensure company was persevering and moving forward.
- Mentored junior team members, instilling a culture of continuous learning and professional development among staff.
- Accomplished multiple tasks within established timeframes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Kept communication open with all staff for all reasons to provide a steady relationship with staff
- Bi-monthly meetings with all clients to prepare them for events, money responsibilities, and Q & A to help keep them at a comfortable place with the company.
Sales Associate/Operations Manager
Restore Hyper Wellness
03.2020 - 11.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Live Entertainment Manager
Cedar Point Amusement Park
01.2019 - 09.2020
- Enhanced audience engagement by incorporating interactive elements and multimedia during live events.
- Managed teams of event coordinators, ensuring smooth execution of high-profile events.
- Coordinated complex logistics for large-scale entertainment events, ensuring seamless guest experiences.
- Collaborated with talent agents to secure top performers for entertainment events.
- Established strong working relationships with vendors, venues, and production crews to ensure successful events.
- Developed creative marketing strategies to increase ticket sales and overall event attendance.
- Expanded company''s market reach by identifying new opportunities for growth within the entertainment industry.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Monitored budget and expenditures, keeping facility within budget.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
Education
2 Years - Mass Communication
Kent State University
Kent, OH3 Years - Radio And Television Broadcasting
University of Toledo
Toledo, OHSkills
- Staff Training and Development
- Team Leadership
- Emotional Intelligence
- Effective Communication
- Performance Management
- Marketing Strategy
- Staff Development
- Customer Relationship Management (CRM)
- Lead Generation
- Business Planning
- Expectation Setting
- Operations Management
- Change Management
Affiliations
- Health and Fitness
- Adjudicator for Dance and Vocal
- Event Planning
References
References available upon request.
Timeline
Sales Associate/Operations Manager
Restore Hyper Wellness
03.2020 - 11.2020
Live Entertainment Manager
Cedar Point Amusement Park
01.2019 - 09.2020
Dance Company Manager/Educator
Above The Barre
06.2006 - Current
2 Years - Mass Communication
Kent State University
3 Years - Radio And Television Broadcasting
University of Toledo