Amanda Redus
Purcell,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Senior Administrative Support Specialist
University of Oklahoma
Norman, OK
04.2004 - 07.2023
- Created and maintained filing systems for confidential documents.
- Responded to inquiries from internal and external customers in a timely manner.
- Developed processes to streamline workflow efficiency within the department.
- Updated and maintained databases with accurate information on a regular basis.
- Acted as liaison between departments to ensure smooth communication flow.
- Produced weekly progress reports summarizing activities completed during that week.
- Participated in training sessions related to office procedures or software applications.
- Performed data entry tasks into spreadsheets or database programs.
- Delivered exceptional customer service through direct communication with clients and team members.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Administrative Assistant to the Vice President
University of Oklahoma
Norman, OK
04.2001 - 04.2004
- Performed quality assurance checks on documents prepared for VP's signature before submission.
- Greeted and welcomed visitors, guests, and employees in a professional manner.
- Responded to inquiries from internal and external sources regarding Vice President's schedule.
- Coordinated travel arrangements including flights, hotels, transportation, itineraries and visas.
- Compiled reports on various topics for review by the Vice President.
- Maintained filing system of all documents related to the Vice President's office operations.
- Assisted in preparing correspondence such as letters, memos, emails for the Vice President's signature or approval.
- Answered phone calls promptly while maintaining a professional demeanor at all times.
- Coordinated events hosted by the VP such as conferences or workshops.
- Provided administrative support to other members of senior management when necessary.
- Managed databases containing confidential information about personnel records or financial data.
- Reconciled invoices from vendors against purchase orders issued by the VP's office.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Hotel And Restaurant Administration
Oklahoma State University
Stillwater, OK05.1994
Skills
- Database Administration
- Scheduling
- Payroll Administration
- Sensitive Material Handling
- Data Entry
- Administrative Support
- Report Development
- Issue Response and Resolution
- Data Entry Documentation
- Multitasking and Time Management
- Confidentiality and Data Protection
- Payment Distribution
- Fast Learner
- Microsoft Office
- Employee Communications
- Spreadsheet Development
References
References available upon request.
Timeline
Senior Administrative Support Specialist
University of Oklahoma
04.2004 - 07.2023
Administrative Assistant to the Vice President
University of Oklahoma
04.2001 - 04.2004
Hotel And Restaurant Administration
Oklahoma State University