Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Reed

Ball Ground,GA

Summary

Dynamic Property Manager with a proven track record at Evolve, excelling in tenant relations and property inspections. Skilled in marketing strategies and maintenance scheduling, I enhance tenant satisfaction and property value. My strong customer service focus and effective communication foster positive landlord-tenant relationships, ensuring operational excellence across multiple properties.

Overview

13
13
years of professional experience

Work History

Property Manager

Evolve
02.2017 - Current
  • Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
  • Oversaw property maintenance schedules, coordinating repairs to minimize disruptions.
  • Developed and implemented marketing strategies to attract new tenants effectively.
  • Conducted regular inspections, identifying areas for improvement and enhancing property value.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Short Term Rental Management

Evolve & Cabins For You
02.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Executive Housekeeper

Simply Clean Comp
05.2013 - Current
  • Led housekeeping team to ensure high standards of cleanliness and guest satisfaction.
  • Developed and implemented training programs for new staff, enhancing operational efficiency.
  • Managed inventory control systems for cleaning supplies, optimizing resource allocation.
  • Oversaw scheduling and coordination of housekeeping duties to maintain workflow consistency.
  • Analyzed service feedback to identify areas for improvement and implement strategic solutions.
  • Collaborated with management to establish and uphold quality assurance protocols.
  • Conducted regular inspections to ensure compliance with health and safety regulations.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
  • Established productive relationships with vendors to ensure timely delivery of quality products and services.

Sales Associate

Cabins For You
02.2013 - Current
  • Assisted customers with product selection and inquiries.
  • Maintained organized merchandise displays to enhance customer experience.
  • Learned point-of-sale systems for efficient transaction processing.
  • Collaborated with team members to meet sales targets and improve service.
  • Adapted to changing product lines and promotions quickly and effectively.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Pickens High School
Jasper Ga

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Tenant relations
  • Staff management
  • Property tours and inspections
  • Leasing and sales
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Property management expertise

Marketing

  • Yardi software

Timeline

Property Manager

Evolve
02.2017 - Current

Short Term Rental Management

Evolve & Cabins For You
02.2017 - Current

Executive Housekeeper

Simply Clean Comp
05.2013 - Current

Sales Associate

Cabins For You
02.2013 - Current

Pickens High School

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