Amanda Reed

Achieved streamlined patient clinical and billing information management through effective communication over the phone and at clinic entrances. Maintained high standards of data accuracy and up-to-date patient information. Enhanced patient payment collection process while providing frontline assistance for billing and insurance issues. Resolved patient inquiries and complaints by efficiently answering and routing incoming phone calls. Optimized use of electronic health record system to ensure accurate scanning and indexing of insurance cards and patient information through the patient link process.

Facilitated efficient processing of drivers license applications and ID cards to enhance customer service.

Book keeping

Opening and closing of the facility

Facilitated customer inquiries regarding titling processes and associated fees.

• Ensured that all customer requests were handled promptly and professionally.
• Developed strategies for providing exceptional customer service while maintaining efficiency.
• Trained new employees on department policies and procedures.
• Processed applications and maintained accurate records in the database system.
• Explained regulations and procedures to ensure compliance with state laws.
• Resolved customer complaints by identifying issues and providing effective solutions.

Managed 35+ weekly energy assistance applications, verified complex income documents with 99% data entry accuracy, and scheduled client appointments using multi-line phone systems and database software

Facilitated patient registration intake and accurately entered demographic data to enhance patient experience.

Supported effective communication within the unit by answering phones and welcoming incoming patients. Guided families to suitable resources and personnel.

Process patient discharge paperwork and provide basic aftercare instruction

Coordinate patient discharge paperwork, instructions, and aftercare guidelines.

• Answer emergency department phones, direct phone traffic, and relay messages to clinical staff.

DSP

CNA

CPR

Microsoft Office Specialist: Excel & Word – Microsoft Outlook