Hi, I’m
Amanda Reeves
Medical Customer Service Rep
Wallkill,NY
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
Work History
Hudson Valley Radiology AssociatesNew City, NY
Patient Coordinator Representative
07.2010 - 03.2016
Job overview
- Scheduled MRI, CAT scan, ultrasound, x-ray and PET appointments for 10 medical offices, including verification and coordination of all patient medical information
- Proved successful working within tight deadlines and fast-paced environment
- Strengthened communication skills through regular interactions with others
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Excellent communication skills, both verbal and written
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Proved successful working within tight deadlines and fast-paced environment
Amscan IncChester, NY
Project Test Coordinator
01.2008 - 07.2010
Job overview
- Performed testing of heavy metals in consumer goods imported from China
- Established knowledge in operation of testing equipment from Thermo Scientific
- Responsible for creating, updating, and managing data from test results
- Tested 50-200 products weekly
- Identified goods not meeting U.S. standards in heavy metals
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Demonstrated strong organizational and time management skills while managing multiple projects
- Managed time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
- Developed and maintained courteous and effective working relationships
- Organized and detail-oriented with strong work ethic
Rockland Orthopedics & Sports MedicineMonroe, NY
Physical Therapy/ Front Desk Administrative Assistant
04.2007 - 01.2008
Job overview
- Scheduled appointments for five physical therapists
- Performed authorizations for all insurances and Workmen’s Compensation
- Verified insurance coverage and benefits
- Responsible for collecting co-pays
- Pull charts before appointments to verify accuracy of all information
- Check-in multiple patients for eight doctors
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Aided colleagues, managers, and customers through regular communication and assistance.
R.J. StaffingNanuet, NY
Administrative Assistant
07.2006 - 11.2006
Job overview
- Administrative and clerical assignments with duties including appointment setting, phones, data entry, and typing
- Provided exceptional customer service
- Scheduled client appointments for staff members.
Justice Just for GirlsWest Nyack, NY
Store Manager
07.2005 - 03.2006
Job overview
- Complete weekly paperwork for corporate
- Exceeded daily, weekly, and monthly sales goals
- Supervise and direct tasks for assistant managers and part-time employees
- Performed excellent customer relations and troubleshooting abilities
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Amanda E. Reeves, Express Women’sNanuet
Assistant Manager
07.2004 - 07.2005
Job overview
- Responsible for customer relations and troubleshooting
- Established and supervised direct tasks for part-time employees
- Performed merchandising per corporate guidelines
- Key holder – open and close store, take deposit to bank
- Complete weekly paperwork for corporate
- Increased daily, weekly, and monthly sales goals
Education
Eastwick College, Ramsey, NJ
AAS from Cardiovascular Sonography
03.2012
Rockland Community College, Suffern, NY
Associate of Science from Liberal Arts
05.2002
Skills
- Healthcare Operations
- Patient Rapport
- Medical Terminology
- Customer Service
- Electronic Records Management
- Patient Registration
- Verbal and Written Communication
- Multitasking Abilities
- Patient Records Management
- Patient Health Information Access
- HIPAA Regulations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Coordinator Representative
Hudson Valley Radiology Associates
07.2010 - 03.2016
Project Test Coordinator
Amscan Inc
01.2008 - 07.2010
Physical Therapy/ Front Desk Administrative Assistant
Rockland Orthopedics & Sports Medicine
04.2007 - 01.2008
Administrative Assistant
R.J. Staffing
07.2006 - 11.2006
Store Manager
Justice Just for Girls
07.2005 - 03.2006
Assistant Manager
Amanda E. Reeves, Express Women’s
07.2004 - 07.2005
Eastwick College
AAS from Cardiovascular Sonography
Rockland Community College
Associate of Science from Liberal Arts
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