Amanda Reifinger
Ooltewah
Summary
Driven Assistant Property Manager with a proven track record at FSB Property Management/Fleisher Smyth Brokaw, specializing in multi-family and commercial medical office properties. Excelled in administrative support and property management, demonstrating strong communication skills and expertise in Fair Housing Regulations. Achieved significant improvements in leasing and sales, enhancing property value and tenant satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
FSB Property Management/ Fleisher Smyth Brokaw
03.2013 - 06.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Attended staff meetings and took extensive notes to share with property manager.
- Escalated major issues to property manager for immediate remediation.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
Property Manager
FSB Property Management/ Fleisher Smyth Brokaw
06.2015 - 01.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Streamlined rent collection processes, significantly reducing late payments.
- Enhanced security measures, significantly reducing incidents on property premises.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Assistant Property Manager
Fairfield Residential
09.2009 - 03.2013
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
- Negotiated contracts with vendors, securing quality services at cost-effective prices for property maintenance.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
Bachelor Of Science - Business Management
Metropolitan State University of Denver
Denver, COSkills
- Administrative Support
- Yards
- Worksheet
- MLS
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Fair Housing Regulations
- Leasing and sales
- Property Management-
- Multi-family property management
- Commercial medical office property management
- Real Estate
- Excel
- Microsoft Office
Certification
Realtor
Timeline
Property Manager
FSB Property Management/ Fleisher Smyth Brokaw
06.2015 - 01.2017
Assistant Property Manager
FSB Property Management/ Fleisher Smyth Brokaw
03.2013 - 06.2022
Assistant Property Manager
Fairfield Residential
09.2009 - 03.2013
Bachelor Of Science - Business Management
Metropolitan State University of Denver
Realtor
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